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AI Ethics, Law & Risk

VKTR brings you the best thinking on how companies, governments, higher education and nonprofits believe we should responsibly develop and use AI. 

Featured Reading

News Analysis
Article
Digital Marketing
AI Transparency: Unpacking the New Data Provenance Standards
From dataset origins to AI applications: How the new Data Provenance Standards are setting a benchmark for responsible AI deployment.
Editorial
Article
Digital Experience
Executive Order on AI: A Needed Step or Kitchen-Sink AI Governance?
President Biden's AI executive order attempts to provide a middle-of-the-road approach, but it lacks some needed details and practicalities.
Editorial
Article
Digital Experience
Ethical AI in Practice: Shaping a Better Future
A foundation must be laid in place so both parties — humanity and AI — can come together to increase the probability of a better future.
Feature
Article
Digital Workplace
Biden’s AI Order Is a Small Step Towards Protecting Businesses and Individuals
The executive order signed on Oct. 30 is a small, but significant step in the race to regulate AI while encouraging innovation.
News
Article
Digital Experience
CISA Publishes Its First AI Roadmap
CISA unveils a groundbreaking AI Roadmap, aligning with Biden's executive order to enhance cybersecurity & ensure ethical AI use in safeguarding infrastructure.

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

People Covering AI Ethics, Law & Risk

Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Dom NicastroDom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Frank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Frank PalermoFrank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Luke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Luke SoonLuke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Rich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Rich HeinRich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Featured Research
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Read now
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Read now
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Read now
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Read now
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
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Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
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Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now