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AI Ethics, Law & Risk

VKTR brings you the best thinking on how companies, governments, higher education and nonprofits believe we should responsibly develop and use AI. 

Featured Reading

News Analysis
Article
Digital Marketing
AI Transparency: Unpacking the New Data Provenance Standards
From dataset origins to AI applications: How the new Data Provenance Standards are setting a benchmark for responsible AI deployment.
Editorial
Article
Digital Experience
Executive Order on AI: A Needed Step or Kitchen-Sink AI Governance?
President Biden's AI executive order attempts to provide a middle-of-the-road approach, but it lacks some needed details and practicalities.
Editorial
Article
Digital Experience
Ethical AI in Practice: Shaping a Better Future
A foundation must be laid in place so both parties — humanity and AI — can come together to increase the probability of a better future.
Feature
Article
Digital Workplace
Biden’s AI Order Is a Small Step Towards Protecting Businesses and Individuals
The executive order signed on Oct. 30 is a small, but significant step in the race to regulate AI while encouraging innovation.
News
Article
Digital Experience
CISA Publishes Its First AI Roadmap
CISA unveils a groundbreaking AI Roadmap, aligning with Biden's executive order to enhance cybersecurity & ensure ethical AI use in safeguarding infrastructure.

Featured White Paper

Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.
Why Enterprise AI Fails at Scale

Latest Articles

Editorial
Article
AI Ethics Law Risk
Accreditation Wasn’t Built for Algorithms — But Universities Are Deploying Them Anyway
Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
News
Article
AI News
A 'World in Peril': Why Mrinank Sharma Walked Away From Anthropic
Editorial
Article
AI Disruption
Our Post-AI Future, Part 3: Navigating Our Societal Multiverse
Editorial
Article
AI Ethics Law Risk
The Ethics of Influence: When AI Shapes What We See and Hear

Latest Articles

Editorial
Article
AI Ethics Law Risk
Accreditation Wasn’t Built for Algorithms — But Universities Are Deploying Them Anyway
Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
News
Article
AI News
A 'World in Peril': Why Mrinank Sharma Walked Away From Anthropic
Editorial
Article
AI Disruption
Our Post-AI Future, Part 3: Navigating Our Societal Multiverse
Editorial
Article
AI Ethics Law Risk
The Ethics of Influence: When AI Shapes What We See and Hear

Latest Articles

Editorial
Article
AI Ethics Law Risk
Accreditation Wasn’t Built for Algorithms — But Universities Are Deploying Them Anyway
Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
News
Article
AI News
A 'World in Peril': Why Mrinank Sharma Walked Away From Anthropic
Editorial
Article
AI Disruption
Our Post-AI Future, Part 3: Navigating Our Societal Multiverse
Editorial
Article
AI Ethics Law Risk
The Ethics of Influence: When AI Shapes What We See and Hear

People Covering AI Ethics, Law & Risk

Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Dom NicastroDom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Frank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Frank PalermoFrank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Luke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Luke SoonLuke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Rich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Rich HeinRich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Featured Research
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools