Enterprise AI News, Research and Education

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AI Ethics Law Risk

The Most Valuable AI Skill Is Restraint. Here's What That Looks Like

AI systems rarely fail because they’re wrong. They fail because they were allowed to act without the right constraints.

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Information Management

As AI Agents Go Production, Enterprises Confront an Access Dilemma

AI agents don’t respect permission boundaries by default. Identity-based, auditable authorization is the new foundation of enterprise-grade deployments.

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Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

Four months after its Series A, Letter AI debuts Letter Compass for personalized sales guidance.

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Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

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Employee Experience

CHROs Are Letting AI Worry Them Out of a Job

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The War for Your Job Is Over. The Machines Won Last Week.

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When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Latest Articles

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Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Article

Employee Experience

CHROs Are Letting AI Worry Them Out of a Job

Article

The War for Your Job Is Over. The Machines Won Last Week.

Article

When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Latest Articles

Article

Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Article

Employee Experience

CHROs Are Letting AI Worry Them Out of a Job

Article

The War for Your Job Is Over. The Machines Won Last Week.

Article

When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Top Articles

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Anthropic Launches Claude Sonnet 4.6 With Opus-Level Performance

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Our Post-AI Future, Part 4: The Virtue Economy Blueprint

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5 Lessons From OpenAI’s Internal Data Agent Deployment

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Palantir & Rackspace Team Up to Fast-Track Governed AI Rollouts

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Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More

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Digital Experience

Grok Is Gaining on ChatGPT and Gemini. How It Got There Isn’t Pretty.

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Anthropic Launches Claude Sonnet 4.6 With Opus-Level Performance

Article

Our Post-AI Future, Part 4: The Virtue Economy Blueprint

Article

5 Lessons From OpenAI’s Internal Data Agent Deployment

Article

Palantir & Rackspace Team Up to Fast-Track Governed AI Rollouts

Article

Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More

Article

Digital Experience

Grok Is Gaining on ChatGPT and Gemini. How It Got There Isn’t Pretty.

Learning Opportunities

Cloud Contact Center

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Navigating Content Decisions at Scale

Content Leaders Collective: Navigating Content Decisions at Scale

Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Complex, internal combustion engine or fine clockwork.

Cut the Noise: Deploying AI That Actually Moves the Needle

Learn how to turn AI experimentation into concrete revenue operations.

Legacy rotary phone vs smartphone

Ditch the Desk Phones: How Modern Teams Drive AI-First Communications

Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.

Cloud Contact Center

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Navigating Content Decisions at Scale

Content Leaders Collective: Navigating Content Decisions at Scale

Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Featured White Paper

Why Enterprise AI Fails at Scale

A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy

Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.

Why Enterprise AI Fails at Scale

Digging Deeper

Solon Teal

Beyond GPUs: Why Frontier Labs Are Now Racing to Secure Human Expertise Solon Teal

Justin Racine, 2025 Contributor of the Year

OpenAI vs. Google: Two Visions for the Future of Agentic Commerce Justin Racine, 2025 Contributor of the Year

Sharon Fisher

The Chips Cold War: How GPUs Became the World’s Most Valuable Political Resource Sharon Fisher

Scott Clark

Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More Scott Clark

Alex Kantrowitz

I Spoke With Sam Altman: What OpenAI’s Future Actually Looks Like Alex Kantrowitz

David Barry

Stop Using AI to Hide Your Broken Processes David Barry

Featured Research

Featured research

A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy

Featured research

What conversational AI reveals about orchestration, workflow redesign and execution at scale

Featured research

What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.

Featured research

Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.

Featured research

AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.

Featured research

AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.

Featured research

When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.

Featured research

Insights and Trends from Organizational Adoption

Featured research

Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.

Featured research

Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.

Featured research

Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

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Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

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Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal

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Digital Workplace

Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?

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Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost

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AI Ethics Law Risk

How AI-Generated Code Puts Your Company at Risk

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Digital Experience

Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis

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Customer Experience

The Great Customer Service AI Rehiring Is Coming

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Digital Experience

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

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Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

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Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal

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Digital Workplace

Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?

Article

Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost

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AI Ethics Law Risk

How AI-Generated Code Puts Your Company at Risk

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Digital Experience

Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis

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Customer Experience

The Great Customer Service AI Rehiring Is Coming

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Digital Experience

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

More Reading

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Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

Article

Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal

Article

Digital Workplace

Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?

Article

Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost

Article

AI Ethics Law Risk

How AI-Generated Code Puts Your Company at Risk

Article

Digital Experience

Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis

Article

Customer Experience

The Great Customer Service AI Rehiring Is Coming

Article

Digital Experience

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why