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The Business of Enterprise AI

Enterprise AI News, Research and Education

Interview
Article
Digital Experience
Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis
Demis Hassabis discusses AGI, meaning in the AI era and why he believes information underpins the universe.
Feature
Article
Digital Experience
The Reality of AI in the DX Stack: What’s Working, What’s Not and Why
AI is “deployed.” Outcomes aren’t. The difference is maturity: data, governance, workflow design and integration discipline.
Editorial
Article
AI Ethics Law Risk
Accreditation Wasn’t Built for Algorithms — But Universities Are Deploying Them Anyway
AI is making academic decisions in real time. Accreditation frameworks built for human judgment are struggling to keep up.

Top Articles

Learning Opportunities
Webinar
Speed and complexity
Feb
25
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Register
Webinar
Cloud Contact Center
Feb
26
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Register
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Complex, internal combustion engine or fine clockwork.
On demand
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Watch Now
Webinar
Legacy rotary phone vs smartphone
On demand
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Watch Now
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Watch Now
Webinar
Speed and complexity
Feb
25
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Register
Webinar
Cloud Contact Center
Feb
26
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Register
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register

Featured Research Report

Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
This report examines what changes when conversational AI is treated as infrastructure, not tooling.
Designing AI-First Systems for Customer Access

Digging Deeper

Solon Teal
Beyond GPUs: Why Frontier Labs Are Now Racing to Secure Human ExpertiseSolon Teal
Justin Racine, 2025 Contributor of the Year
OpenAI vs. Google: Two Visions for the Future of Agentic CommerceJustin Racine, 2025 Contributor of the Year
Sharon Fisher
The Chips Cold War: How GPUs Became the World’s Most Valuable Political ResourceSharon Fisher
Scott Clark
Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and MoreScott Clark
Alex Kantrowitz
I Spoke With Sam Altman: What OpenAI’s Future Actually Looks LikeAlex Kantrowitz
David Barry
Stop Using AI to Hide Your Broken ProcessesDavid Barry
Featured Research
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

More Reading

Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Editorial
Article
AI Disruption
Our Post-AI Future, Part 4: The Virtue Economy Blueprint
News
Article
AI News
Anthropic Launches Claude Sonnet 4.6 With Opus-Level Performance
News
Article
AI News
Mistral AI Acquires Koyeb to Bolster Cloud Infrastructure
Editorial
Article
Knowledge & Findability
Why Knowledge Management Gets Cut — and How to Make It Untouchable
Feature
Article
AI Technology
5 Lessons From OpenAI’s Internal Data Agent Deployment
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
Feature
Article
Digital Workplace
AI Agents Are Creating a Two-Tier Workforce

More Reading

Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Editorial
Article
AI Disruption
Our Post-AI Future, Part 4: The Virtue Economy Blueprint
News
Article
AI News
Anthropic Launches Claude Sonnet 4.6 With Opus-Level Performance
News
Article
AI News
Mistral AI Acquires Koyeb to Bolster Cloud Infrastructure
Editorial
Article
Knowledge & Findability
Why Knowledge Management Gets Cut — and How to Make It Untouchable
Feature
Article
AI Technology
5 Lessons From OpenAI’s Internal Data Agent Deployment
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
Feature
Article
Digital Workplace
AI Agents Are Creating a Two-Tier Workforce

More Reading

Editorial
Article
AI Upskilling
Career Shelf-Life: The Great Reality Check of the AI Era
Editorial
Article
AI Disruption
Our Post-AI Future, Part 4: The Virtue Economy Blueprint
News
Article
AI News
Anthropic Launches Claude Sonnet 4.6 With Opus-Level Performance
News
Article
AI News
Mistral AI Acquires Koyeb to Bolster Cloud Infrastructure
Editorial
Article
Knowledge & Findability
Why Knowledge Management Gets Cut — and How to Make It Untouchable
Feature
Article
AI Technology
5 Lessons From OpenAI’s Internal Data Agent Deployment
Feature
Article
AI Ethics Law Risk
AI Bias Mitigation: 9 Strategies to Reduce Algorithmic Risk
Feature
Article
Digital Workplace
AI Agents Are Creating a Two-Tier Workforce