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The Business of Enterprise AI

Enterprise AI News, Research and Education

News
Article
Customer Experience
PolyAI Makes Enterprise Conversational AI Self-Serve
The conversational AI vendor behind Marriott and FedEx deployments is offering two months free access to its Agentic Dialog Platform.
Feature
Article
Leadership
AI ROI Blocker: Most Executives Still Fail to Understand AI
Companies are spending big on AI, but misalignment between leaders and frontline teams is turning early wins into stalled ROI.
Editorial
Article
AI Ethics Law Risk
The Conquest of Meaning: AI Procurement and the Erosion of Command
As defense agencies race to adopt AI, semantic attacks could corrupt targeting systems without ever breaching the network perimeter.

New This Week

Editorial
Article
Digital Marketing
The Best AI Marketing Decision You Can Make Has Nothing to Do With AI
Editorial
Article
Contact Center
Why Emotional Loyalty Outlasts Any Points Program — and What AI Can't Replace
News
Article
AI News
Anthropic Nears $30B Funding Round at $900B Valuation
Editorial
Article
Leadership
The 6 Leadership Skills Your AI Investment Depends On
Editorial
Article
AI Technology
Agentic AIOps: How to Build the Guardrails for Autonomous Infrastructure
News
Article
AI News
Cerebras Stock Jumps in Nasdaq Debut After $5.55B IPO

New This Week

Editorial
Article
Digital Marketing
The Best AI Marketing Decision You Can Make Has Nothing to Do With AI
Editorial
Article
Contact Center
Why Emotional Loyalty Outlasts Any Points Program — and What AI Can't Replace
News
Article
AI News
Anthropic Nears $30B Funding Round at $900B Valuation
Editorial
Article
Leadership
The 6 Leadership Skills Your AI Investment Depends On
Editorial
Article
AI Technology
Agentic AIOps: How to Build the Guardrails for Autonomous Infrastructure
News
Article
AI News
Cerebras Stock Jumps in Nasdaq Debut After $5.55B IPO

New This Week

Editorial
Article
Digital Marketing
The Best AI Marketing Decision You Can Make Has Nothing to Do With AI
Editorial
Article
Contact Center
Why Emotional Loyalty Outlasts Any Points Program — and What AI Can't Replace
News
Article
AI News
Anthropic Nears $30B Funding Round at $900B Valuation
Editorial
Article
Leadership
The 6 Leadership Skills Your AI Investment Depends On
Editorial
Article
AI Technology
Agentic AIOps: How to Build the Guardrails for Autonomous Infrastructure
News
Article
AI News
Cerebras Stock Jumps in Nasdaq Debut After $5.55B IPO
Learning Opportunities
Webinar
Roadmap
May
19
From Content Sprawl to Competitive Advantage: A Knowledge Operations Roadmap
How automation, AI and a centralized content platform turn knowledge fragmentation into a scalable competitive advantage.
Register
Webinar
Senior CX operators share the framework they use to decide where AI drives retention and where automation backfires.
May
20
AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)
Senior CX leaders from REI & Hyatt reveal their framework for using AI to boost retention.
Register
Webinar
Leadership and survival
May
21
Content Strategy Leaders Live: Managing Scale, Safety & AI in Manufacturing
How manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.
Register
Webinar
Darts
Jun
3
From AI Investment to CX Results: What Enterprise Leaders Need to Know
Move beyond experiments. See how top enterprises scale AI for CX results.
Register
Webinar
Stability
Jun
4
Content Strategy Leaders Live: Managing Risk, Compliance & AI in Financial Services
Learn how financial services leaders are modernizing content systems without disrupting trust, compliance or experience.
Register
Webinar
Rocket Science
Jun
16
From Legacy to Launch-Ready: How Gainbridge Made Its Website a Marketing-Led Growth Engine
Join in to learn how a D2C annuity brand gave marketing full website ownership — without slowing down or risking compliance.
Register
Webinar
Roadmap
May
19
From Content Sprawl to Competitive Advantage: A Knowledge Operations Roadmap
How automation, AI and a centralized content platform turn knowledge fragmentation into a scalable competitive advantage.
Register
Webinar
Senior CX operators share the framework they use to decide where AI drives retention and where automation backfires.
May
20
AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)
Senior CX leaders from REI & Hyatt reveal their framework for using AI to boost retention.
Register
Webinar
Leadership and survival
May
21
Content Strategy Leaders Live: Managing Scale, Safety & AI in Manufacturing
How manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.
Register

Most Popular

Featured Research Report

The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
Developed by Glean and the Work AI Institute, this report brings together ideas from leaders who are deploying AI in production environments, refining governance models and learning what actually scales.
The AI Transformation 100: 100 Concrete Ideas for Fixing How We Work
Featured Research
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Research Report
The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
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White Paper
The Path to AI ROI: What CIOs Are Doing Differently
100+ IT leaders and professionals in the United States share insights on how to use AI to drive operational efficiency, business growth and competitive advantage
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Research Report
Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
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Research Report
What Will Humans In The Loop Do?
A primer for the future of humans in the loop working with AI agents.
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White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
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Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
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Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
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eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
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Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools