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The Business of Enterprise AI

Enterprise AI News, Research and Education

Editorial
Article
AI Technology
AI Runs on Data: Why Analytical Infrastructure Determines Who Wins
Most enterprises are chasing AI while their data foundations are still broken. Here's what the research actually shows.
Editorial
Article
Digital Experience
AI's Biggest Problem Isn't Technical — It's Emotional
AI is supposedly smarter than ever. So why does it still feel frustrating to use?
Editorial
Article
Digital Marketing
3 Steps to Bring Order to AI in Marketing Teams
AI is already embedded in marketing work. These three steps help leaders bring visibility, governance and strategic direction to how teams use it.
Learning Opportunities
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now
Webinar
Cloud Contact Center
On demand
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Watch Now
Webinar
Complex, internal combustion engine or fine clockwork.
On demand
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Watch Now
Webinar
Legacy rotary phone vs smartphone
On demand
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Watch Now
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Watch Now
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now
Webinar
Cloud Contact Center
On demand
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Watch Now

Digging Deeper

Scott Clark
How to Build AI Agent Workflows in n8n: A Step-by-Step GuideScott Clark
Scott Clark
ChatGPT, Gemini or Grok? We Tested All 3 — Here’s What You Should KnowScott Clark
Lance Haun
CHROs Are Letting AI Worry Them Out of a JobLance Haun
Solon Teal
Beyond GPUs: Why Frontier Labs Are Now Racing to Secure Human ExpertiseSolon Teal
Justin Racine, 2025 Contributor of the Year
OpenAI vs. Google: Two Visions for the Future of Agentic CommerceJustin Racine, 2025 Contributor of the Year
Sharon Fisher
The Chips Cold War: How GPUs Became the World’s Most Valuable Political ResourceSharon Fisher

Top Articles

Featured White Paper

Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.
Why Enterprise AI Fails at Scale
Featured Research
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

Recent Coverage

News Analysis
Article
AI News
Amazon Wins Injunction Against Perplexity in Agentic Commerce Fight
News
Article
AI News
Yann LeCun's AMI Labs Raises $1.03 Billion to Build Machines That Understand the World
Editorial
Article
Digital Experience
Embodied AI Is Changing Where Intelligence Lives in the Enterprise
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AI News
Anthropic Launches Multi-Agent Code Review for Claude Code
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AI News
OpenAI Acquires Promptfoo for Frontier Security
Editorial
Article
AI Ethics Law Risk
Why ‘Groundbreaking’ AI May Put Universities at Risk

Recent Coverage

News Analysis
Article
AI News
Amazon Wins Injunction Against Perplexity in Agentic Commerce Fight
News
Article
AI News
Yann LeCun's AMI Labs Raises $1.03 Billion to Build Machines That Understand the World
Editorial
Article
Digital Experience
Embodied AI Is Changing Where Intelligence Lives in the Enterprise
News
Article
AI News
Anthropic Launches Multi-Agent Code Review for Claude Code
News
Article
AI News
OpenAI Acquires Promptfoo for Frontier Security
Editorial
Article
AI Ethics Law Risk
Why ‘Groundbreaking’ AI May Put Universities at Risk

Recent Coverage

News Analysis
Article
AI News
Amazon Wins Injunction Against Perplexity in Agentic Commerce Fight
News
Article
AI News
Yann LeCun's AMI Labs Raises $1.03 Billion to Build Machines That Understand the World
Editorial
Article
Digital Experience
Embodied AI Is Changing Where Intelligence Lives in the Enterprise
News
Article
AI News
Anthropic Launches Multi-Agent Code Review for Claude Code
News
Article
AI News
OpenAI Acquires Promptfoo for Frontier Security
Editorial
Article
AI Ethics Law Risk
Why ‘Groundbreaking’ AI May Put Universities at Risk