Enterprise AI News, Research and Education

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AI Ethics Law Risk

Enterprises Are Building a New AI QA Playbook

Autonomy without oversight is a liability. Here’s how leading organizations are utilizing red teaming, hybrid evaluation and expert validation.

Article

AI Ethics Law Risk

The Fiduciary Problem With AI-Assisted Analysis

Your AI tools don't just assist with thinking. They observe the thinking. That's a liability you haven't yet quantified.

Article

Digital Marketing

Microsoft AI CEO Says Marketing Will Be Automated in 18 Months

Microsoft’s AI chief makes a sweeping claim. Layoffs suggest change is real — but adoption tells a more complicated story.

Latest Articles

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No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human

Article

OpenAI Makes London Its Largest Research Hub Outside US

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Ad-Supported AI Is Here — And Privacy Experts Have Questions

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Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System

Latest Articles

Article

No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human

Article

OpenAI Makes London Its Largest Research Hub Outside US

Article

Ad-Supported AI Is Here — And Privacy Experts Have Questions

Article

Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System

Latest Articles

Article

No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human

Article

OpenAI Makes London Its Largest Research Hub Outside US

Article

Ad-Supported AI Is Here — And Privacy Experts Have Questions

Article

Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System

Top Articles

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Top 5 Agentic AI Courses & Certifications

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Palantir & Rackspace Team Up to Fast-Track Governed AI Rollouts

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ChatGPT, Gemini or Grok? We Tested All 3 — Here’s What You Should Know

Article

Knowledge & Findability

Why Knowledge Management Gets Cut — and How to Make It Untouchable

Article

Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More

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Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost

Article

Top 5 Agentic AI Courses & Certifications

Article

Palantir & Rackspace Team Up to Fast-Track Governed AI Rollouts

Article

ChatGPT, Gemini or Grok? We Tested All 3 — Here’s What You Should Know

Article

Knowledge & Findability

Why Knowledge Management Gets Cut — and How to Make It Untouchable

Article

Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More

Article

Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost

Learning Opportunities

Navigating Content Decisions at Scale

Content Leaders Collective: Navigating Content Decisions at Scale

Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Cloud Contact Center

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Complex, internal combustion engine or fine clockwork.

Cut the Noise: Deploying AI That Actually Moves the Needle

Learn how to turn AI experimentation into concrete revenue operations.

Legacy rotary phone vs smartphone

Ditch the Desk Phones: How Modern Teams Drive AI-First Communications

Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.

Navigating Content Decisions at Scale

Content Leaders Collective: Navigating Content Decisions at Scale

Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Cloud Contact Center

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Featured White Paper

Why Enterprise AI Fails at Scale

A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy

Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.

Why Enterprise AI Fails at Scale

Digging Deeper

Lance Haun

CHROs Are Letting AI Worry Them Out of a Job Lance Haun

Solon Teal

Beyond GPUs: Why Frontier Labs Are Now Racing to Secure Human Expertise Solon Teal

Justin Racine, 2025 Contributor of the Year

OpenAI vs. Google: Two Visions for the Future of Agentic Commerce Justin Racine, 2025 Contributor of the Year

Sharon Fisher

The Chips Cold War: How GPUs Became the World’s Most Valuable Political Resource Sharon Fisher

Scott Clark

Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and More Scott Clark

Alex Kantrowitz

I Spoke With Sam Altman: What OpenAI’s Future Actually Looks Like Alex Kantrowitz

Featured Research

Featured research

A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy

Featured research

What conversational AI reveals about orchestration, workflow redesign and execution at scale

Featured research

What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.

Featured research

Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.

Featured research

AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.

Featured research

AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.

Featured research

When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.

Featured research

Insights and Trends from Organizational Adoption

Featured research

Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.

Featured research

Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.

Featured research

Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

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Article

AI Ethics Law Risk

The Most Valuable AI Skill Is Restraint. Here's What That Looks Like

Article

Information Management

As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

Article

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

Article

Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Article

The War for Your Job Is Over. The Machines Won Last Week.

Article

When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Article

Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

Article

Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal

More Reading

Article

AI Ethics Law Risk

The Most Valuable AI Skill Is Restraint. Here's What That Looks Like

Article

Information Management

As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

Article

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

Article

Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Article

The War for Your Job Is Over. The Machines Won Last Week.

Article

When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Article

Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

Article

Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal

More Reading

Article

AI Ethics Law Risk

The Most Valuable AI Skill Is Restraint. Here's What That Looks Like

Article

Information Management

As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

Article

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

Article

Customer Experience

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Article

The War for Your Job Is Over. The Machines Won Last Week.

Article

When Bot Buys the Groceries: Marketing in the Age of Agentic Commerce

Article

Digital Workplace

OpenAI Taps BCG, McKinsey & More for Frontier Rollout

Article

Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal