Latest CoverageEventsResearchBe a ContributorEditorial CalendarAdvertising
The Business of Enterprise AI
Channel

AI Technology

VKTR brings you the technology that fuels AI, including large language models (LLMs), machine learning (ML), deep learning (DL) and natural language processing (NLP).

Featured Reading

Feature
Article
Information Management
Thinking of Building an LLM? You Might Need a Vector Database
Building a LLM requires huge amounts of accessible data. To manage and operationalize that data, you may need to invest in a vector database. Here's why.
Feature
Article
Digital Experience
What You Need to Know About AI-Powered Recommendation Engine Platforms
Explore how AI-driven recommendation engines are transforming CX. Learn their evolution, core features and top platforms revolutionizing personalization.
Feature
Article
Digital Workplace
Proprietary Generative AI Is Expensive. Enter AIaaS
Building a proprietary LLM is resource intensive for many companies. AI-as-a-service offers a solution and effectively democratizes generative AI.
Feature
Article
Customer Experience
What Is Customer Analytics? And Why It Matters
Discover how customer analytics powers up personalized marketing and customer retention to drive your business success.
News
Article
AI News
SAS Launches AI Navigator to Govern Enterprise AI
AI Navigator inventories models, agents and use cases across the enterprise stack to align AI activity with policy and regulation.

Featured Research Report

Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Mind The Agentic Action Gap: Stop Losing Money With AI Agents

Latest Articles

Editorial
Article
AI Technology
Why Enterprise AI Fails: The 4 Infrastructure Bottlenecks Nobody Wants to Talk About
News
Article
AI News
Anthropic's Mythos AI Discovers Thousands of Zero-Days
Editorial
Article
AI Ethics Law Risk
Raising AI in Trauma: Why Psychological Safety Matters More Than We Think
Editorial
Article
AI Technology
The Architecture of the Agentic Enterprise: Semantics, Governance & Safe Autonomy
Feature
Article
AI Technology
Humanity's Last Exam: The End of Traditional AI Benchmarks?
Feature
Article
Leadership
How to Form an AI Council: Lessons From Those Who've Done It Right

Latest Articles

Editorial
Article
AI Technology
Why Enterprise AI Fails: The 4 Infrastructure Bottlenecks Nobody Wants to Talk About
News
Article
AI News
Anthropic's Mythos AI Discovers Thousands of Zero-Days
Editorial
Article
AI Ethics Law Risk
Raising AI in Trauma: Why Psychological Safety Matters More Than We Think
Editorial
Article
AI Technology
The Architecture of the Agentic Enterprise: Semantics, Governance & Safe Autonomy
Feature
Article
AI Technology
Humanity's Last Exam: The End of Traditional AI Benchmarks?
Feature
Article
Leadership
How to Form an AI Council: Lessons From Those Who've Done It Right

Latest Articles

Editorial
Article
AI Technology
Why Enterprise AI Fails: The 4 Infrastructure Bottlenecks Nobody Wants to Talk About
News
Article
AI News
Anthropic's Mythos AI Discovers Thousands of Zero-Days
Editorial
Article
AI Ethics Law Risk
Raising AI in Trauma: Why Psychological Safety Matters More Than We Think
Editorial
Article
AI Technology
The Architecture of the Agentic Enterprise: Semantics, Governance & Safe Autonomy
Feature
Article
AI Technology
Humanity's Last Exam: The End of Traditional AI Benchmarks?
Feature
Article
Leadership
How to Form an AI Council: Lessons From Those Who've Done It Right

People Covering AI Technology

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Luke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Luke SoonLuke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Rich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Rich HeinRich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Frank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Frank PalermoFrank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic...
Featured Research
Featured research
Research Report
Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Featured research
Research Report
What Will Humans In The Loop Do?
A primer for the future of humans in the loop working with AI agents.
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools