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The Business of Enterprise AI
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AI in Digital Workplace

VKTR brings you insights on the growing role of AI in the digital workplace (DW) — including remote work and hybrid work — and how companies design and manage the critical balance of people, processes and technology.

Featured Reading

Editorial
Article
Collaboration & Productivity
If AI Is Your Best Friend at Work, It Might Be Tanking Your Social Capital
AI is becoming many of our go-to collaborators, over our colleagues. What does this do to workplace relations and what can we do about it?
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI
AI copilots transform work, but overreliance can lead to mistakes, compliance breaches and lost trust. Discover warning signs and best practices.
Feature
Article
Collaboration & Productivity
The Hidden Dangers of Workplace AI Personalization
AI personalization boosts productivity — but at what cost? Explore how algorithmic silos threaten innovation and collaboration in modern workplaces.
Feature
Article
Digital Workplace
Fundamentals of a Responsible AI Framework
Building trustworthy AI requires more than good intentions — it demands systematic frameworks that prioritize responsible AI at every decision point.
Editorial
Article
Digital Workplace
The End of Job Boards? How AI Recruiting Is Changing the Game
Job boards are collapsing under AI-driven applications. Discover how recruiting software is taking over talent acquisition.
Learning Opportunities
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
15
Agentic AI Playbook Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now
Webinar
Chess Strategy
On demand
From Hype to High-Impact CX Strategies That Actually Scale
Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.
Watch Now
Webinar
Rethinking Jenga
On demand
Insights to Action Rethinking the Contact Center for Real Business Impact
Join our exclusive webinar to hear CX executives share their innovative strategies for transforming service delivery.
Watch Now
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
15
Agentic AI Playbook Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now

Featured Research Report

Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.
Strategic GenAI Deployment for Customer Operations

People Covering AI in Digital Workplace

Laurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....
Laurence Lock LeeLaurence Lock Lee is the co-founder and chief scientist at Swoop Analytics, a firm specializing in online social networking analytics....
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Erica Sweeney has been a journalist for more than 15 years. She worked in local media in Little Rock, Arkansas,...
Erica SweeneyErica Sweeney has been a journalist for more than 15 years. She worked in local media in Little Rock, Arkansas,...
Nicholas Wyman began his career as an award-winning chef, where he honed a unique blend of creativity and discipline. Transitioning from the...
Nicholas WymanNicholas Wyman began his career as an award-winning chef, where he honed a unique blend of creativity and discipline. Transitioning from the...
Virginia Backaitis is seasoned journalist who has covered the workplace since 2008 and technology since 2002. She has written for...
Virginia BackaitisVirginia Backaitis is seasoned journalist who has covered the workplace since 2008 and technology since 2002. She has written for...
Laurence Hart is a VP of consulting services at CGI Federal, with a focus on leading digital transformation efforts that...
Laurence HartLaurence Hart is a VP of consulting services at CGI Federal, with a focus on leading digital transformation efforts that...
Featured Research
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
White Paper
Five Ways Retailers Can Leverage AI With Immediate Impact
What do product recommendations, refund policies and onboarding have in common? They’re all getting a whole lot faster with the right AI.
Read now
Featured research
eBook
The Automation Playbook for Overwhelmed CX Teams
Reduce average handle time, fix bad handoffs and take your automation from clunky to clean.
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now