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The Business of Enterprise AI
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AI in Digital Workplace

VKTR brings you insights on the growing role of AI in the digital workplace (DW) — including remote work and hybrid work — and how companies design and manage the critical balance of people, processes and technology.

Featured Reading

Editorial
Article
Leadership
5 Questions Every Leader Should Ask Before Building AI Solutions
AI isn’t the enemy — or the magic fix. Most failures come from leaders skipping the hard questions. Here are 5 that separate hype from real impact.
Feature
Article
Digital Workplace
How to Replace 5 Everyday Tasks With AI (Without Breaking Anything)
What to hand over to AI, what to keep for yourself & how to tell the difference.
Feature
Article
Digital Workplace
OpenAI and the Temptation of the Enterprise Pivot
OpenAI isn't the first to try the move from consumer to enterprise market. But the math is a little different this time.
Feature
Article
Digital Workplace
The MCP Divide: Do AI Connectors Eliminate Silos or Threaten Security?
MCP is the nervous system of AI architecture, connecting disparate silos. But whether it boosts integration or creates new security risks is up for debate.
Editorial
Article
Digital Workplace
The Innovator's AI Dilemma: Why Playing It Safe Is the Riskiest Strategy
With AI in the workplace, will companies chase productivity or reimagine roles, culture and strategy to stay competitive?
Learning Opportunities
Webinar
Overloaded car
Nov
6
Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
Register
Webinar
How to Build a Solid Knowledge Foundation for AI Success
Nov
20
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Register
Webinar
From Manual to Magical: How AI Transforms CX Teams
Dec
2
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Register
Webinar
Storage
On demand
Beyond Storage: Smarter Content, Bigger Impact with DAM + AI
Discover how the DAM + AI duo makes content smarter, stronger and more accessible.
Watch Now
Webinar
Roller Coaster
On demand
Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Watch Now
Webinar
Creating Content Live
On demand
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Watch Now
Webinar
Overloaded car
Nov
6
Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
Register
Webinar
How to Build a Solid Knowledge Foundation for AI Success
Nov
20
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Register
Webinar
From Manual to Magical: How AI Transforms CX Teams
Dec
2
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Register

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

Latest Articles

Editorial
Article
Collaboration & Productivity
If AI Is Your Best Friend at Work, It Might Be Tanking Your Social Capital
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI
Feature
Article
Collaboration & Productivity
The Hidden Dangers of Workplace AI Personalization
Feature
Article
Digital Workplace
Fundamentals of a Responsible AI Framework
Editorial
Article
Digital Workplace
The End of Job Boards? How AI Recruiting Is Changing the Game
News
Article
AI News
Cologix Secures $525M for AI & Cloud Data Center Growth

Latest Articles

Editorial
Article
Collaboration & Productivity
If AI Is Your Best Friend at Work, It Might Be Tanking Your Social Capital
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI
Feature
Article
Collaboration & Productivity
The Hidden Dangers of Workplace AI Personalization
Feature
Article
Digital Workplace
Fundamentals of a Responsible AI Framework
Editorial
Article
Digital Workplace
The End of Job Boards? How AI Recruiting Is Changing the Game
News
Article
AI News
Cologix Secures $525M for AI & Cloud Data Center Growth

Latest Articles

Editorial
Article
Collaboration & Productivity
If AI Is Your Best Friend at Work, It Might Be Tanking Your Social Capital
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI
Feature
Article
Collaboration & Productivity
The Hidden Dangers of Workplace AI Personalization
Feature
Article
Digital Workplace
Fundamentals of a Responsible AI Framework
Editorial
Article
Digital Workplace
The End of Job Boards? How AI Recruiting Is Changing the Game
News
Article
AI News
Cologix Secures $525M for AI & Cloud Data Center Growth

People Covering AI in Digital Workplace

Sarah Deane is the CEO and founder of MEvolution. As an expert in human energy and capacity, and an innovator...
Sarah DeaneSarah Deane is the CEO and founder of MEvolution. As an expert in human energy and capacity, and an innovator...
David Gordon investigates executive leadership for a global investment firm, freelances in tech and media and writes long-form stories that...
David GordonDavid Gordon investigates executive leadership for a global investment firm, freelances in tech and media and writes long-form stories that...
Lance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
Lance HaunLance Haun is a leadership and technology columnist for Reworked. He has spent nearly 20 years researching and writing about...
David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Tara Chklovski, founder and CEO of Technovation, is reshaping opportunities for young women in technology. Inspired by her experiences growing...
Tara ChklovskiTara Chklovski, founder and CEO of Technovation, is reshaping opportunities for young women in technology. Inspired by her experiences growing...
Cha’Von Clarke-Joell is an AI ethicist, strategist and founder of CKC Cares Ventures Ltd. She also serves as Co-Founder and...
Cha'Von Clarke-JoellCha’Von Clarke-Joell is an AI ethicist, strategist and founder of CKC Cares Ventures Ltd. She also serves as Co-Founder and...
Featured Research
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Read now
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Read now
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Read now
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Read now
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now