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The Business of Enterprise AI
Channel

Agentic AI

Agentic AI marks the shift from tools to autonomous systems. Instead of answering questions or generating content on demand, AI agents plan, decide and act across workflows with minimal human intervention.

VKTR's Agentic AI channel covers how enterprises design, deploy and govern agentic systems. From multi-agent orchestration to security, reliability and organizational impact, we focus on what it takes to move from experimental bots to trusted digital workers at scale. 

Featured Reading

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Why Composable Architecture Is Mandatory for Agentic AI
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Google Antigravity Adds AI Agent Skills Support
Google's vibe coding and agentic development platform now supports the Agent Skills open standard for portable AI agent capabilities.
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Anthropic Expands Claude With Cowork, an AI Agent for File and Task Management
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Google Launches Universal Commerce Protocol (UCP) to Fix AI Commerce Sprawl
Universal Commerce Protocol is Google’s answer to fragmented commerce infrastructure blocking the next phase of agentic AI.

What Is Agentic AI?

Agentic AI refers to the artificial intelligence systems that can plan, decide and take actions on their own to achieve goals, rather than just responding to prompts or generating outputs on demand. 

Unlike traditional AI tools (chatbots, copilots, prediction models) that wait for human instructions at every step, agentic AI systems operate with a degree of autonomy. They can:

  • Break high-level goals into tasks
  • Decide which tools or systems to use
  • Execute actions across software and workflows
  • Monitor outcomes and adjust their behavior
  • Coordinate with other AI agents or humans

In short: agentic AI doesn't just assist with work — it performs the work. 

How Agentic AI Is Different From Traditional AI

Traditional AIAgentic AI
Responds to promptsPursues goals autonomously
Executes single tasksManages multi-step workflows
Requires constant human direction
Operates with minimal supervision
Produces recommendations
Takes real-world actions
Static output
Continuous decision loops 

A chatbot that answers questions is not agentic. An AI that books meetings, updates CRM records, triggers workflows and escalates issues based on outcomes is agentic. 

Learning Opportunities
Webinar
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Jan
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Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
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From Manual to Magical: How AI Transforms CX Teams
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From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
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How to Build a Solid Knowledge Foundation for AI Success
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See how leading brands keep their AI honest, compliant and actually helpful.
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Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
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Beyond Storage: Smarter Content, Bigger Impact with DAM + AI
Discover how the DAM + AI duo makes content smarter, stronger and more accessible.
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Complex, internal combustion engine or fine clockwork.
Jan
29
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Register
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
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From Manual to Magical: How AI Transforms CX Teams
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From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
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Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

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AI Upskilling
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Collaboration & Productivity
Salesforce Upgrades Slackbot to a Personalized AI Agent
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Digital Experience
4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026
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AI Upskilling
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Latest Articles

News
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Collaboration & Productivity
Salesforce Upgrades Slackbot to a Personalized AI Agent
Editorial
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Digital Experience
4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026
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AI News
Meta Buys AI Startup Manus in $2B Deal, Triggers China Regulatory Probe
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Digital Workplace
ClickUp Acquires Codegen to Power Project Management, Work Management Super Agents
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Cursor Acquires Graphite to Tackle AI Code Review Bottlenecks
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The Full Journey of AI-Powered Transformation: From Idea to Impact

People Covering Agentic AI

Holly has been the Managing Director of the MACH Alliance since September 2022. The Alliance is a not-for-profit industry body that advocates...
Holly HallHolly has been the Managing Director of the MACH Alliance since September 2022. The Alliance is a not-for-profit industry body that advocates...
Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Pierre DeBoisPierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Chris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Chris SheehanChris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Nathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
Nathan EddyNathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
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