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The Business of Enterprise AI
Channel

Agentic AI

Agentic AI marks the shift from tools to autonomous systems. Instead of answering questions or generating content on demand, AI agents plan, decide and act across workflows with minimal human intervention.

VKTR's Agentic AI channel covers how enterprises design, deploy and govern agentic systems. From multi-agent orchestration to security, reliability and organizational impact, we focus on what it takes to move from experimental bots to trusted digital workers at scale. 

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What Is Agentic AI?

Agentic AI refers to the artificial intelligence systems that can plan, decide and take actions on their own to achieve goals, rather than just responding to prompts or generating outputs on demand. 

Unlike traditional AI tools (chatbots, copilots, prediction models) that wait for human instructions at every step, agentic AI systems operate with a degree of autonomy. They can:

  • Break high-level goals into tasks
  • Decide which tools or systems to use
  • Execute actions across software and workflows
  • Monitor outcomes and adjust their behavior
  • Coordinate with other AI agents or humans

In short: agentic AI doesn't just assist with work — it performs the work. 

How Agentic AI Is Different From Traditional AI

Traditional AIAgentic AI
Responds to promptsPursues goals autonomously
Executes single tasksManages multi-step workflows
Requires constant human direction
Operates with minimal supervision
Produces recommendations
Takes real-world actions
Static output
Continuous decision loops 

A chatbot that answers questions is not agentic. An AI that books meetings, updates CRM records, triggers workflows and escalates issues based on outcomes is agentic. 

Learning Opportunities
Webinar
Scheme of semiconductors
Dec
17
[EIS Webinar] Beyond the Pilot: Why Most GenAI Projects Fail to Scale and How to Become One of the Success Stories
Move from experimental projects to integrated solutions that drive strategic decision-making.
Register
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From Manual to Magical: How AI Transforms CX Teams
On demand
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Watch Now
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How to Build a Solid Knowledge Foundation for AI Success
On demand
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Watch Now
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Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
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Beyond Storage: Smarter Content, Bigger Impact with DAM + AI
Discover how the DAM + AI duo makes content smarter, stronger and more accessible.
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Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
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Webinar
Scheme of semiconductors
Dec
17
[EIS Webinar] Beyond the Pilot: Why Most GenAI Projects Fail to Scale and How to Become One of the Success Stories
Move from experimental projects to integrated solutions that drive strategic decision-making.
Register
Webinar
From Manual to Magical: How AI Transforms CX Teams
On demand
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Watch Now
Webinar
How to Build a Solid Knowledge Foundation for AI Success
On demand
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Watch Now

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

People Covering Agentic AI

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Tristan Barnum is the chief marketing officer and head of AI innovation at Wildfire Systems, a customer loyalty and rewards...
Tristan BarnumTristan Barnum is the chief marketing officer and head of AI innovation at Wildfire Systems, a customer loyalty and rewards...
Nirankush (Kush) Panchbhai—Senior Vice President of Platform Fundamentals—leads a global team of 160+ product managers at ServiceNow, building the innovation...
Nirankush (Kush) PanchbhaiNirankush (Kush) Panchbhai—Senior Vice President of Platform Fundamentals—leads a global team of 160+ product managers at ServiceNow, building the innovation...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Chris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Chris SheehanChris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Nathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
Nathan EddyNathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
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