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The Business of Enterprise AI
Channel

Agentic AI

Agentic AI marks the shift from tools to autonomous systems. Instead of answering questions or generating content on demand, AI agents plan, decide and act across workflows with minimal human intervention.

VKTR's Agentic AI channel covers how enterprises design, deploy and govern agentic systems. From multi-agent orchestration to security, reliability and organizational impact, we focus on what it takes to move from experimental bots to trusted digital workers at scale. 

Featured Reading

News Analysis
Article
AI News
Amazon Wins Injunction Against Perplexity in Agentic Commerce Fight
A judge sided with Amazon against Perplexity’s Comet browser in a case that could change how AI shopping agents access ecommerce platforms.
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Article
AI Platforms
How to Build AI Agent Workflows in n8n: A Step-by-Step Guide
Learn how to build, run, and monitor AI agent workflows in n8n — from your first agent to planning loops, API tools and human approvals.
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AI News
Anthropic Launches Multi-Agent Code Review for Claude Code
Anthropic's new Code Review feature for Claude Code uses multiple AI agents to catch bugs and rank findings on every pull request.
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OpenAI Acquires Promptfoo for Frontier Security
Promptfoo brings red-teaming and governance tools to OpenAI's enterprise agent platform.
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AI Technology
Can Your AI Agents Survive Latency?
Agentic AI can plan, reason and act. But every step adds latency that can break enterprise workflows.

What Is Agentic AI?

Agentic AI refers to the artificial intelligence systems that can plan, decide and take actions on their own to achieve goals, rather than just responding to prompts or generating outputs on demand. 

Unlike traditional AI tools (chatbots, copilots, prediction models) that wait for human instructions at every step, agentic AI systems operate with a degree of autonomy. They can:

  • Break high-level goals into tasks
  • Decide which tools or systems to use
  • Execute actions across software and workflows
  • Monitor outcomes and adjust their behavior
  • Coordinate with other AI agents or humans

In short: agentic AI doesn't just assist with work — it performs the work. 

How Agentic AI Is Different From Traditional AI

Traditional AIAgentic AI
Responds to promptsPursues goals autonomously
Executes single tasksManages multi-step workflows
Requires constant human direction
Operates with minimal supervision
Produces recommendations
Takes real-world actions
Static output
Continuous decision loops 

A chatbot that answers questions is not agentic. An AI that books meetings, updates CRM records, triggers workflows and escalates issues based on outcomes is agentic. 

Learning Opportunities
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
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Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now
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Cloud Contact Center
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Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Watch Now
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Complex, internal combustion engine or fine clockwork.
On demand
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
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Legacy rotary phone vs smartphone
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Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
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Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
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Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now
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Cloud Contact Center
On demand
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Watch Now

Featured White Paper

Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.
Why Enterprise AI Fails at Scale

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AI Disruption
This Is What Work Looks Like in a (Not So) Future World
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AI Ethics Law Risk
Enterprises Are Building a New AI QA Playbook
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AI Platforms
No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human
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AI News
Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System
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The Most Valuable AI Skill Is Restraint. Here's What That Looks Like
Editorial
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Information Management
As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

Latest Articles

Editorial
Article
AI Disruption
This Is What Work Looks Like in a (Not So) Future World
Editorial
Article
AI Ethics Law Risk
Enterprises Are Building a New AI QA Playbook
News Analysis
Article
AI Platforms
No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human
News
Article
AI News
Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System
Editorial
Article
AI Ethics Law Risk
The Most Valuable AI Skill Is Restraint. Here's What That Looks Like
Editorial
Article
Information Management
As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

Latest Articles

Editorial
Article
AI Disruption
This Is What Work Looks Like in a (Not So) Future World
Editorial
Article
AI Ethics Law Risk
Enterprises Are Building a New AI QA Playbook
News Analysis
Article
AI Platforms
No, Skynet Hasn’t Arrived: The AI Network That Turned Out to Be Mostly Human
News
Article
AI News
Perplexity Launches Perplexity Computer, a Multi-Model AI Workflow System
Editorial
Article
AI Ethics Law Risk
The Most Valuable AI Skill Is Restraint. Here's What That Looks Like
Editorial
Article
Information Management
As AI Agents Go Into Production, Enterprises Confront an Access Dilemma

People Covering Agentic AI

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Nathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
Nathan EddyNathan is an award-winning journalist and documentary filmmaker with more than two decades of experience writing about business technology issues,...
Chris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Chris SheehanChris Sheehan is the SVP and GM of strategic accounts at Applause, a testing and digital quality company based in Framingham. Sheehan...
Brandon Roberts is the Group VP of People Product, Analytics and AI at ServiceNow, the AI control tower for business...
Brandon RobertsBrandon Roberts is the Group VP of People Product, Analytics and AI at ServiceNow, the AI control tower for business...
Myles Suer is a digital and CIO analyst, tech journalist and top CIO influencer (Leadtail). He is the emeritus leader...
Myles SuerMyles Suer is a digital and CIO analyst, tech journalist and top CIO influencer (Leadtail). He is the emeritus leader...
Featured Research
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White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
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Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
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Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
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eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
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The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
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eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
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From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
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Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
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How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
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Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
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Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools