Channel

Agentic Commerce

Think of agentic commerce as your own personal shopper — AI systems that operate autonomously to discover, evaluate and transact on the behalf of individuals and organizations. No need to browse, compare and go through the check-out process. Now, users set goals and agents handle the rest.

Featured Reading

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OpenAI Codex App for macOS: A Multi-Agent AI Development Command Center

OpenAI's new desktop “command center” can help developers orchestrate multiple AI coding agents and collaborate on long-running tasks.

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Poetiq Raises $45.8M Seed Round to Build Self-Improving AI Agents

Former DeepMind researchers claim their reasoning overlay outperforms base LLMs at a fraction of the cost.

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Miro Expands Into AI Development With Model Context Protocol Server

Miro launches its MCP server to connect whiteboards with 11 AI coding platforms, including Claude, Copilot and Codex.

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DeepWisdom Enters US Market With Atoms Multi-Agent Platform

DeepWisdom introduces Atoms, a multi-agent system designed to help individuals launch full businesses without hiring teams.

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Apple Acquires Audio AI Startup Q.ai for $1.6B

The deal brings whispered speech recognition and facial micromovement detection tech to Apple's hardware ecosystem.

Why Does Agentic Commerce Matter?

In an agent-driven economy, businesses don't optimize for human attention. They optimize for machine selection. This shift changes everything:

How brands compete
How pricing works
How contracts are negotiated
How marketplaces operate
How trust is established

This channel tracks the technologies, market shifts, challenges and governance frameworks shaping commerce in ever-evolving world of AI.

Getting Started With Agentic Commerce

Article

AI Shopping Is Here — Here's What Retailers Can Do About It

Article

Customer Experience

Are You Ready for Agentic AI Shoppers as Customers?

Article

Customer Experience

Why AI Agents Are the New Power Players in Online Shopping and Loyalty

Article

Digital Marketing

Marketing in the Age of the Open Agentic Web: What It Takes to Win

Article

Reimagining Ecommerce with AI: Fast Transactions, Fun Interactions

Article

7 AI in Ecommerce Trends Marketers Should Consider

Getting Started With Agentic Commerce

Article

AI Shopping Is Here — Here's What Retailers Can Do About It

Article

Customer Experience

Are You Ready for Agentic AI Shoppers as Customers?

Article

Customer Experience

Why AI Agents Are the New Power Players in Online Shopping and Loyalty

Article

Digital Marketing

Marketing in the Age of the Open Agentic Web: What It Takes to Win

Article

Reimagining Ecommerce with AI: Fast Transactions, Fun Interactions

Article

7 AI in Ecommerce Trends Marketers Should Consider

Getting Started With Agentic Commerce

Article

AI Shopping Is Here — Here's What Retailers Can Do About It

Article

Customer Experience

Are You Ready for Agentic AI Shoppers as Customers?

Article

Customer Experience

Why AI Agents Are the New Power Players in Online Shopping and Loyalty

Article

Digital Marketing

Marketing in the Age of the Open Agentic Web: What It Takes to Win

Article

Reimagining Ecommerce with AI: Fast Transactions, Fun Interactions

Article

7 AI in Ecommerce Trends Marketers Should Consider

Learning Opportunities

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Small, healthy green sapling being gently watered by a classic metal watering can

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Complex, internal combustion engine or fine clockwork.

Cut the Noise: Deploying AI That Actually Moves the Needle

Learn how to turn AI experimentation into concrete revenue operations.

Legacy rotary phone vs smartphone

Ditch the Desk Phones: How Modern Teams Drive AI-First Communications

Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)

Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.

From Manual to Magical: How AI Transforms CX Teams

From Manual to Magical: How AI Transforms CX Teams

Learn how to replace manual support processes with automation that actually delivers.

Speed and complexity

Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech

A candid roundtable on how high-tech leaders are rethinking content at scale.

Small, healthy green sapling being gently watered by a classic metal watering can

Do More with Less: Modernizing the Cloud Contact Center for 2026

Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.

Complex, internal combustion engine or fine clockwork.

Cut the Noise: Deploying AI That Actually Moves the Needle

Learn how to turn AI experimentation into concrete revenue operations.

A Deeper Dive Into Agentic Commerce

Article

Google Launches Universal Commerce Protocol (UCP) to Fix AI Commerce Sprawl

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Is the Metaverse Making a Comeback in Agentic Commerce?

A Deeper Dive Into Agentic Commerce

Article

Google Launches Universal Commerce Protocol (UCP) to Fix AI Commerce Sprawl

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Is the Metaverse Making a Comeback in Agentic Commerce?

A Deeper Dive Into Agentic Commerce

Article

Google Launches Universal Commerce Protocol (UCP) to Fix AI Commerce Sprawl

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Is the Metaverse Making a Comeback in Agentic Commerce?

Featured eBook

Designing an AI-Native Contact Center

Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.

This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.

Designing an AI-Native Contact Center

Latest Articles

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Mistral Releases Vibe 2.0 With Workflow-Driven AI Agents

Article

Digital Workplace

Airtable Debuts Superagent, a Multi-Agent AI Research Platform

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Before the Bots: Why Judgment Still Beats Tools in AI Strategy

Article

AI Ethics Law Risk

Why Every AI Tool Comes With a PR Nightmare Waiting to Happen

Article

Synthesia Hits $4B Valuation in Series E, Adds Nasdaq-Backed Employee Liquidity

Article

Why Composable Architecture Is Mandatory for Agentic AI

Latest Articles

Article

Mistral Releases Vibe 2.0 With Workflow-Driven AI Agents

Article

Digital Workplace

Airtable Debuts Superagent, a Multi-Agent AI Research Platform

Article

Before the Bots: Why Judgment Still Beats Tools in AI Strategy

Article

AI Ethics Law Risk

Why Every AI Tool Comes With a PR Nightmare Waiting to Happen

Article

Synthesia Hits $4B Valuation in Series E, Adds Nasdaq-Backed Employee Liquidity

Article

Why Composable Architecture Is Mandatory for Agentic AI

Latest Articles

Article

Mistral Releases Vibe 2.0 With Workflow-Driven AI Agents

Article

Digital Workplace

Airtable Debuts Superagent, a Multi-Agent AI Research Platform

Article

Before the Bots: Why Judgment Still Beats Tools in AI Strategy

Article

AI Ethics Law Risk

Why Every AI Tool Comes With a PR Nightmare Waiting to Happen

Article

Synthesia Hits $4B Valuation in Series E, Adds Nasdaq-Backed Employee Liquidity

Article

Why Composable Architecture Is Mandatory for Agentic AI

People Covering Agentic Commerce

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Michelle Hawley Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Tristan Barnum is the chief marketing officer and head of AI innovation at Wildfire Systems, a customer loyalty and rewards...

Tristan Barnum Tristan Barnum is the chief marketing officer and head of AI innovation at Wildfire Systems, a customer loyalty and rewards...

Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on customer...

Greg Kihlstrom, 2025 Contributor of the Year Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on customer...

Mo Cherif is Vice President, AI & Innovation at Sitecore, with over 20 years of experience at the intersection of...

Mo Cherif Mo Cherif is Vice President, AI & Innovation at Sitecore, with over 20 years of experience at the intersection of...

Jake Athey leads Acquia’s go-to-market motion for its digital asset management (DAM) and product information management (PIM) solutions. An expert...

Jake Athey Jake Athey leads Acquia’s go-to-market motion for its digital asset management (DAM) and product information management (PIM) solutions. An expert...

Unnati Ghosh is a digital marketing strategist with over nine years of experience creating and executing B2C and B2B digital...

Unnati Ghosh Unnati Ghosh is a digital marketing strategist with over nine years of experience creating and executing B2C and B2B digital...

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