EventsResearchBe a ContributorEditorial CalendarAdvertising
The Business of Enterprise AI
Channel

AI Platforms

VKTR brings you the emerging AI products that users are adopting to keep pace with innovation, including LLMs, machine learning tools, conversational chatbots and AIaaS.

Featured Reading

News
Article
Digital Experience
Google Announces OpenAI Rival: Gemini
Google shakes up AI landscape with Gemini release, integrating advanced multimodal capabilities.
News
Article
Digital Experience
OpenAI Will Debut GPT Store Early Next Year
OpenAI is already working on improving its GPT customer chatbot development feature and expects to debut its GPT Store early next year.
News Analysis
Article
Digital Experience
Amazon Launches Its Own Generative AI Assistant, Q
Meet Amazon's Q, the new AI assistant set to transform business operations, unveiled at re:Invent.
Feature
Article
Digital Experience
ChatGPT Turns 1: A Year of Innovation, Controversy and AI Breakthroughs
OpenAI's ChatGPT debuted Nov. 30, 2022. It's certainly been an interesting year since.
News Analysis
Article
Digital Experience
OpenAI Pauses ChatGPT Plus Subscriptions for New Users
OpenAI's ChatGPT Plus halts new subscriptions amid surge in demand after DevDay reveals GPT-4 Turbo and custom GPTs, signaling a new era in AI advancements.
Learning Opportunities
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
15
Agentic AI Playbook Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now
Webinar
Chess Strategy
On demand
From Hype to High-Impact CX Strategies That Actually Scale
Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.
Watch Now
Webinar
Rethinking Jenga
On demand
Insights to Action Rethinking the Contact Center for Real Business Impact
Join our exclusive webinar to hear CX executives share their innovative strategies for transforming service delivery.
Watch Now
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
15
Agentic AI Playbook Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now

Featured Research Report

Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.
Strategic GenAI Deployment for Customer Operations

Latest Articles

News Analysis
Article
AI Market
Who’s Using AI at Work? Anthropic Index Breaks Down Global Adoption Trends
Editorial
Article
AI Technology
OpenAI Doesn't Understand Education. That's a Big Problem.
News
Article
AI News
Anthropic Raises $13B Series F at $183B Post-Money; ICONIQ Leads the Round
Feature
Article
AI Market
xAI vs Mistral vs Meta: Who Has the Strongest AI Moat?
News Analysis
Article
AI Ethics Law Risk
‘AI Psychosis’ Is Real, Experts Say — and It’s Getting Worse
News
Article
AI News
Google Integrates DeepMind Model for Enhanced Gemini Image Editing

Latest Articles

News Analysis
Article
AI Market
Who’s Using AI at Work? Anthropic Index Breaks Down Global Adoption Trends
Editorial
Article
AI Technology
OpenAI Doesn't Understand Education. That's a Big Problem.
News
Article
AI News
Anthropic Raises $13B Series F at $183B Post-Money; ICONIQ Leads the Round
Feature
Article
AI Market
xAI vs Mistral vs Meta: Who Has the Strongest AI Moat?
News Analysis
Article
AI Ethics Law Risk
‘AI Psychosis’ Is Real, Experts Say — and It’s Getting Worse
News
Article
AI News
Google Integrates DeepMind Model for Enhanced Gemini Image Editing

Latest Articles

News Analysis
Article
AI Market
Who’s Using AI at Work? Anthropic Index Breaks Down Global Adoption Trends
Editorial
Article
AI Technology
OpenAI Doesn't Understand Education. That's a Big Problem.
News
Article
AI News
Anthropic Raises $13B Series F at $183B Post-Money; ICONIQ Leads the Round
Feature
Article
AI Market
xAI vs Mistral vs Meta: Who Has the Strongest AI Moat?
News Analysis
Article
AI Ethics Law Risk
‘AI Psychosis’ Is Real, Experts Say — and It’s Getting Worse
News
Article
AI News
Google Integrates DeepMind Model for Enhanced Gemini Image Editing

People Covering AI Platforms

Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Dom NicastroDom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Pierre DeBoisPierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
An accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...
Seth PriceAn accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...
Timothy Cook, M.Ed., is an educator and researcher exploring how AI shapes student cognition and learning. With international teaching experience...
Timothy CookTimothy Cook, M.Ed., is an educator and researcher exploring how AI shapes student cognition and learning. With international teaching experience...
Featured Research
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
White Paper
Five Ways Retailers Can Leverage AI With Immediate Impact
What do product recommendations, refund policies and onboarding have in common? They’re all getting a whole lot faster with the right AI.
Read now
Featured research
eBook
The Automation Playbook for Overwhelmed CX Teams
Reduce average handle time, fix bad handoffs and take your automation from clunky to clean.
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now