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AI Platforms

VKTR brings you the emerging AI products that users are adopting to keep pace with innovation, including LLMs, machine learning tools, conversational chatbots and AIaaS.

Featured Reading

Article

Digital Experience

Google Announces OpenAI Rival: Gemini

Google shakes up AI landscape with Gemini release, integrating advanced multimodal capabilities.

Article

Digital Experience

OpenAI Will Debut GPT Store Early Next Year

OpenAI is already working on improving its GPT customer chatbot development feature and expects to debut its GPT Store early next year.

Article

Digital Experience

Amazon Launches Its Own Generative AI Assistant, Q

Meet Amazon's Q, the new AI assistant set to transform business operations, unveiled at re:Invent.

Article

Digital Experience

ChatGPT Turns 1: A Year of Innovation, Controversy and AI Breakthroughs

OpenAI's ChatGPT debuted Nov. 30, 2022. It's certainly been an interesting year since.

Article

Digital Experience

OpenAI Pauses ChatGPT Plus Subscriptions for New Users

OpenAI's ChatGPT Plus halts new subscriptions amid surge in demand after DevDay reveals GPT-4 Turbo and custom GPTs, signaling a new era in AI advancements.

Getting Started

Article

Digital Experience

How to Use the OpenAI GPT Builder for Your Own ChatGPT

Article

Digital Experience

What Is Grok? Inside Elon Musk’s ‘Rebellious’ AI

Article

Digital Workplace

ChatGPT and Productivity: Why Leadership Makes the Difference

Getting Started

Article

Digital Experience

How to Use the OpenAI GPT Builder for Your Own ChatGPT

Article

Digital Experience

What Is Grok? Inside Elon Musk’s ‘Rebellious’ AI

Article

Digital Workplace

ChatGPT and Productivity: Why Leadership Makes the Difference

Getting Started

Article

Digital Experience

How to Use the OpenAI GPT Builder for Your Own ChatGPT

Article

Digital Experience

What Is Grok? Inside Elon Musk’s ‘Rebellious’ AI

Article

Digital Workplace

ChatGPT and Productivity: Why Leadership Makes the Difference

Learning Opportunities

Overloaded car

Fix the Content Bottleneck: Build a Better WebOps Strategy

Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.

How to Build a Solid Knowledge Foundation for AI Success

How to Build a Solid Knowledge Foundation for AI Success

See how leading brands keep their AI honest, compliant and actually helpful.

From Manual to Magical: How AI Transforms CX Teams

From Manual to Magical: How AI Transforms CX Teams

Learn how to replace manual support processes with automation that actually delivers.

Storage

Beyond Storage: Smarter Content, Bigger Impact with DAM + AI

Discover how the DAM + AI duo makes content smarter, stronger and more accessible.

Roller Coaster

Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now

Boost self-service by 30% and slash call volume by 63% with agentic AI.

Creating Content Live

CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms

Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.

Overloaded car

Fix the Content Bottleneck: Build a Better WebOps Strategy

Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.

How to Build a Solid Knowledge Foundation for AI Success

How to Build a Solid Knowledge Foundation for AI Success

See how leading brands keep their AI honest, compliant and actually helpful.

From Manual to Magical: How AI Transforms CX Teams

From Manual to Magical: How AI Transforms CX Teams

Learn how to replace manual support processes with automation that actually delivers.

A Deeper Dive

Article

Digital Experience

OpenAI Launches GPT-4 Turbo, Pioneering New Era of Personalized AI

Article

Digital Experience

10 Best ChatGPT Alternatives for Marketers

Article

Digital Experience

OpenAI Releases ChatGPT-Powered DALL-E 3

A Deeper Dive

Article

Digital Experience

OpenAI Launches GPT-4 Turbo, Pioneering New Era of Personalized AI

Article

Digital Experience

10 Best ChatGPT Alternatives for Marketers

Article

Digital Experience

OpenAI Releases ChatGPT-Powered DALL-E 3

A Deeper Dive

Article

Digital Experience

OpenAI Launches GPT-4 Turbo, Pioneering New Era of Personalized AI

Article

Digital Experience

10 Best ChatGPT Alternatives for Marketers

Article

Digital Experience

OpenAI Releases ChatGPT-Powered DALL-E 3

Featured eBook

Designing an AI-Native Contact Center

Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.

This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.

Designing an AI-Native Contact Center

Latest Articles

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Article

ChatGPT Atlas: OpenAI’s New AI-Powered Browser Changes How We Surf the Web

Article

Google Maps Integration Expands Gemini API Capabilities

Article

AI Ethics Law Risk

Grok’s Spicy Mode Turns AI Into a Weapon of Exploitation

Article

AI Isn't Actually Intelligent: Why We Need a Reality Check

Latest Articles

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Article

ChatGPT Atlas: OpenAI’s New AI-Powered Browser Changes How We Surf the Web

Article

Google Maps Integration Expands Gemini API Capabilities

Article

AI Ethics Law Risk

Grok’s Spicy Mode Turns AI Into a Weapon of Exploitation

Article

AI Isn't Actually Intelligent: Why We Need a Reality Check

Latest Articles

Article

PayPal & OpenAI Partner for ChatGPT Checkout Integration

Article

Customer Experience

Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise

Article

ChatGPT Atlas: OpenAI’s New AI-Powered Browser Changes How We Surf the Web

Article

Google Maps Integration Expands Gemini API Capabilities

Article

AI Ethics Law Risk

Grok’s Spicy Mode Turns AI Into a Weapon of Exploitation

Article

AI Isn't Actually Intelligent: Why We Need a Reality Check

People Covering AI Platforms

Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...

Scott Clark Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...

Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...

Dom Nicastro Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...

Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...

Pierre DeBois Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...

Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

Michelle Hawley Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...

An accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...

Seth Price An accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...

Alex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...

Alex Kantrowitz Alex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...

Featured Research

Featured research

Designing an AI-Native Contact Center

Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.

Featured research

The New Architecture of Customer Access

AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.

Featured research

The Hidden Impact of AI in the Contact Center

AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.

Featured research

From Reactive to Ready: Scaling Contact Center Ops with WFM That Works

When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.

Featured research

Research Report

Get Better at ROI Projections for GenAI in Customer Service

Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes

Featured research

Research Report

AI That Automates Outcomes - Not Just Interactions

Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows

Featured research

Research Report

Unlocking the Potential of Artificial Intelligence in Digital Customer Experience

Insights and Trends from Organizational Adoption

Featured research

How to Meet Your GenAI Goals While Mitigating the Risks

Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.

Featured research

Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences

Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.

Featured research

Research Report

Artificial Intelligence and The Digital Workplace: Altering the Future of Work

Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools