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The Business of Enterprise AI
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AI Platforms

VKTR brings you the emerging AI products that users are adopting to keep pace with innovation, including LLMs, machine learning tools, conversational chatbots and AIaaS.

Featured Reading

News
Article
Digital Experience
Google Announces OpenAI Rival: Gemini
Google shakes up AI landscape with Gemini release, integrating advanced multimodal capabilities.
News
Article
Digital Experience
OpenAI Will Debut GPT Store Early Next Year
OpenAI is already working on improving its GPT customer chatbot development feature and expects to debut its GPT Store early next year.
News Analysis
Article
Digital Experience
Amazon Launches Its Own Generative AI Assistant, Q
Meet Amazon's Q, the new AI assistant set to transform business operations, unveiled at re:Invent.
Feature
Article
Digital Experience
ChatGPT Turns 1: A Year of Innovation, Controversy and AI Breakthroughs
OpenAI's ChatGPT debuted Nov. 30, 2022. It's certainly been an interesting year since.
News Analysis
Article
Digital Experience
OpenAI Pauses ChatGPT Plus Subscriptions for New Users
OpenAI's ChatGPT Plus halts new subscriptions amid surge in demand after DevDay reveals GPT-4 Turbo and custom GPTs, signaling a new era in AI advancements.
Learning Opportunities
Webinar
Scheme of semiconductors
Dec
17
[EIS Webinar] Beyond the Pilot: Why Most GenAI Projects Fail to Scale and How to Become One of the Success Stories
Move from experimental projects to integrated solutions that drive strategic decision-making.
Register
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Watch Now
Webinar
From Manual to Magical: How AI Transforms CX Teams
On demand
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Watch Now
Webinar
How to Build a Solid Knowledge Foundation for AI Success
On demand
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Watch Now
Webinar
Overloaded car
On demand
Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
Watch Now
Webinar
Storage
On demand
Beyond Storage: Smarter Content, Bigger Impact with DAM + AI
Discover how the DAM + AI duo makes content smarter, stronger and more accessible.
Watch Now
Webinar
Scheme of semiconductors
Dec
17
[EIS Webinar] Beyond the Pilot: Why Most GenAI Projects Fail to Scale and How to Become One of the Success Stories
Move from experimental projects to integrated solutions that drive strategic decision-making.
Register
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Watch Now
Webinar
From Manual to Magical: How AI Transforms CX Teams
On demand
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Watch Now

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

People Covering AI Platforms

Featured Research
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Read now
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Read now
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Read now
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Read now
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
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Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now