Latest Articles by Alan J. Porter

Welcoming Virtual Beings in the Workplace

Incorporate Customer-Centric View Into Ecommerce

How You Can Win With AI and Customer Experience

What’s Your Customer Personalization Creep Factor Threshold?

One Size Does Not Fit All With AI and Customer Service

What Do We Mean by Personalization?

Shouldn't You Know If a Lifetime Customer Stayed Here Before?

When Is a Bicycle Not a Bicycle and Other Questions to Ask When Implementing AI

Robert, HAL and What AI Fundamentally Helps Us With

Want to Excel at Personalization? Be Like Seth

Machine Learning Isn’t Rocket Science

AI's Missing Ingredient: Intelligent Content

From The Jetsons to Connected Buildings, The Advent of the Intelligent Workplace