Latest Articles by Catherine Brinkman

AI in Employee Experience: The Quiet Revolution Reshaping the Workplace

1.2 Billion Hours at Stake: Can the US Government Catch Up With AI?

How Gen Z Is Forcing Companies to Rethink ESG With AI

AI Is Reshaping CX Training. If You're Not Paying Attention, You're Already Behind

Drowning in AI Overload? Here’s How to Stay Ahead Without Burning Out

Green AI Is a Competitive Advantage — Here’s Why It Matters

Hyper-Personalized Ads: Marketing’s Biggest Win (and Risk)

AI Knows What You Want Before You Do. Welcome to the New Personalization Era

AI Is Rewriting the Rules of CX Metrics — Are You Ready?