Latest Articles by Dom Nicastro

Microsoft AI CEO Says Marketing Will Be Automated in 18 Months

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Decagon Triples Valuation to $4.5B With $250M Series D

Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam

Parloa Raises $350M for Enterprise Customer Experience

Google Unveils Gemini Enterprise for Customer Experience

Zendesk Acquires Unleash for Generative AI, RAG Knowledge Search

Conductor Launches ChatGPT App for AI Search Intelligence

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Coveo Launches RAG-as-a-Service for AWS AI Agents

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

The Great AI Readiness Divide in Marketing

Qlik Launches No-Code Predictive Analytics for Business Users

Algolia Launches Agent Studio for Search-powered Enterprise AI Agents

Google Pushes Standards for Agentic AI Commerce With AP2

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

Your Contact Center Agents Don’t Fear AI—They Fear Your Leadership

Will Your Agents Buy in to the $50B Conversational AI Market?

Intuit Gets Conversational: AI Agents Tackle CRM, Finance and CX Tasks

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

Zoom Adds Agentic AI to CX Platform for Contact Centers

HubSpot Launches First CRM Deep Research Connector to ChatGPT

Optimizely Upgrades Opal to Deliver Agentic AI for Marketing Teams

Parloa Hits $1B Valuation, Signaling Agentic AI's Rise in CX

Could Agentic AI Finally Unite CX and Marketing Tech?

Composable Control: Q&A on MACH, AI and the Modular CX Stack