Latest Articles by Dom Nicastro(Page 3)

OpenAI Enables ChatGPT Bing Web Browser Plugin After 3 Dark Months

Mobile World Congress: Highlights and Takeaways

Foundational Models: How Consumer Trust Shapes Customer Experience

Customer Service Tasks to Be Automated — and Eaten by Generative AI

Retail Reinvented: The Path to Consistent and Personalized Customer Experiences

Marketing, Customer Care Top List of Generative AI Use Cases

Real Talk With AI and Digital Customer Experience Management

What's Behind ChatGPT's Latest User Experience Update?

Generative AI Will Reduce 30% of Customer Service and Support Agents

OpenAI Disables ChatGPT Bing Web Browser Plugin

Artificial Intelligence Replaces Nearly 4,000 US Jobs in May

G7 World Leaders Want Global Standards in Generative AI

Report: Customer Experience Is the No. 1 Focus for Generative AI Investments

FTC Won't Tolerate Generative AI Deception in Marketing, Customer Service

Mastering UX/CX Design: Privacy Meets Omnichannel Harmony

AI Policy Group Wants FTC to Investigate OpenAI, Shut Down GPT-4 Innovation

Musk, Wozniak and Thousands of Others: 'Pause Giant AI Experiments'

ChatGPT Suffers First Data Breach, Exposes Personal Information

OpenAI Incorporates Web Search Into ChatGPT With Web Browser Plugin

OpenAI Releases GPT-4: What Marketers Need to Know Now

Microsoft Dynamics 365 Copilot Brings Generative AI to Customer Service, Marketing

ChatGPT Is Already Replacing Humans in the Workplace

Humans Put ChatGPT Customer Experience Outcomes to the Test

ChatGPT and Google Bard Have Company: Baidu's ERNIE Bot

Blueshift Debuts Pre-Built AI Recommendations, Zuora to Acquire Zephr, More News

Oracle, Sephora Face Data Privacy Woes, Medallia Acquires Mindful, More CX News

Aisera Nets $90M in Series D Funding, Spitch Releases Conversational AI Platform, More CX News