Editorial
Customer Experience
What the Future Holds for Customer Support
Jayaram Bhat is co-founder and CEO of Squelch, a provider of real-time customer experience optimization software for customer support and customer success teams. He brings more than 37 years in high-tech marketing and management for companies such as Cadence, Daisy Systems, Intel, and Mercury Interactive. As CEO of Zenprise, he led the company through a successful acquisition by Citrix. Jayaram also serves as a venture partner at early-stage venture capital firm Shasta Ventures.