Editorial
Customer Experience
Why Most Companies Haven’t Cracked the Customer Journey Code — Yet
Rogier Van Nieuwenhuizen is the CEO of Relay42, a platform for intelligent journey orchestration. With nearly two decades of experience in the customer experience and martech space, Rogier believes that the most successful businesses today are the ones that are putting their customers at the center of everything they do. This translates to a passion for helping businesses adopt the tools and the strategy they need to leverage their data across the entire customer journey and build more meaningful relationships through a personalized 1-to-1 experience.