SupportLogic: Enterprise AI for Customer Experience Summit San Jose 2025

The Enterprise AI for CX Summit 2025, hosted by SupportLogic, will take place September 16–17 at Hayes Mansion in San Jose. The two-day summit brings together CX, support, IT and revenue executives at a venue listed on the National Register of Historic Hotels.

Sessions include keynotes, technical deep dives, customer journey case studies and the Support Experience AI Awards. Tracks cover unified customer intelligence, AI-powered routing, Precision RAG, AI governance and transforming support workflows with agentic intelligence.

Featuring speakers from enterprise brands like NICE, Cyberark, Snowflake, Uber, and more.

Enterprise AI for CX Summit 2025 Themes

• Signal-driven growth from CX data – For CX and revenue leaders who use customer interactions to reduce churn and identify expansion opportunities.
• Unified customer intelligence – Relevant to IT and operations executives working to break CX data silos and create a single source of truth.
• Real-time sentiment capture – Useful for support and data teams aiming to understand customer sentiment without traditional surveys.
• AI regulation and compliance – Important for strategy and legal leaders preparing for GDPR, CCPA and future AI regulation.
• AI-led CX transformation – Geared toward CX practitioners and managers guiding agents and workflows through AI-led change to improve AI customer experience.

Notable sessions

• Architecting for AI: Building real-time CX systems at scale.
• Beyond Foundation Models: Enterprise AI stack design and orchestration.
• Agent-Driven Support Certification: Hands-on training in AI-powered support tools.
• The 3rd Annual Support Experience AI Awards: Recognizing innovation in customer experience.

Enterprise AI for CX Summit 2025 Target Audience

• CX and support leaders responsible for strategy, retention and revenue outcomes in support operations.
• IT and operations professionals tasked with implementing AI systems aligned with business requirements.
• Success and renewal executives focused on reducing churn through improved customer experience mechanisms.
• Data and AI strategists preparing organizations for future AI-augmented CX frameworks.

SupportLogic Product Portfolio

• SupportLogic SX platform – Provides predictive and generative AI agents for sentiment detection, prioritization, escalation management and case summarization.
• AI Agent-Driven Support Certification – A three-hour hands-on training module that enables agents and managers to operationalize AI agents across support workflows.

Event Sponsors

• No sponsor information available on the event website as of August 2025.