Latest VKTR Articles(Page 20)

Cloud vs On-Prem AI: How to Choose the Right Enterprise Setup

Google Opens Workspace to Claude, Part of Open Ecosystem Approach to AI

Adapt or Stall: Why IT Leaders Must Rethink Hardware Strategies Now

Agentic AI: A New, Global Imperative for Customer Experience Leaders

Inside the AI Makeover of Digital Experience Platforms

Neurosymbolic AI Is the Key to Fixing AI's Language Comprehension Problem

Transforming Customer Experience with AI Orchestration in the Contact Center

Could Agentic AI Finally Unite CX and Marketing Tech?

5 AI Tools Every Marketer Needs to Track and Improve ROI

Balancing Agentic AI Autonomy and Boundedness in Contact Centers

The Cloud's Pivotal Role in AI and Business Intelligence

The Benchmark Trap: Why AI’s Favorite Metrics Might Be Misleading Us

Composable Control: Q&A on MACH, AI and the Modular CX Stack

Why OpenAI’s First-Mover Advantage Is No Longer Enough

What Are Reasoning Models? And Why They Matter

Does Your AI Actually Improve the Customer Journey?

Why Adding AI to Process Mining Makes So Much Sense

What Are AI Agents? The Autonomous Software Changing How Work Gets Done

The New Standard in Call Center Analytics Is AI-Driven Insight

SEO vs. AISO: What AI Search Optimization Means for Brand Strategy

Why Voice May Be the Ultimate CX Interface for AI Adoption

AI Visionaries: Xiaoming Liu on Striking the Right Human/AI Balance

Want Deeper Customer Bonds? Start Talking to Their AI

How Model Context Protocol Is Changing Enterprise AI Integration

Students Speak Out: AI Is Changing School, and No One's in Charge

Smarter Than a Chatbot: Inside the New Era of Domain-Specific AI Assistants

How to Build Multi-Agent Workflows That Don't Fall Apart