The CMSWire Staff delivers trusted insights at the intersection of customer experience and digital experience innovation. Powered by Simpler Media Group, we cover the technologies, strategies and leadership moves that shape how modern businesses connect with their customers.

From breaking news to deep-dive analysis, CMSWire Staff reports on the real-world trends defining the future of digital business — including AI-driven CX, contact centers, customer service and support, martech innovation and digital customer experience transformations. Our mission: equip CX, marketing and technology leaders with the knowledge and tools they need to thrive.

Simpler Media Group (SMG) is a B2B technology information and research services company serving a 7 million+ strong community of global digital business leaders. Our Mission: Advance the careers of our members via top-tier knowledge and networking. CMSWire is complemented by sister publications Reworked — which covers digital workplace and employee experience — and VKTR, which covers the business of enterprise artificial intelligence.

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