LevelUP 2025 takes place Nov. 6, 2025 in Mountain View, Calif. There are full-day summit sessions on Nov. 6 at the Hyatt Centric, and a celebration dinner at Levi’s Stadium.

The agenda features keynotes, breakout sessions, and hands-on materials centered on AI-powered customer experience. Attendees receive access to summit sessions, networking lunch, workshop resources, evening networking, and admission to the gala dinner at Levi’s Stadium.

LevelUP 2025 Key Themes

AI-powered customer experience: practical approaches for applying AI to service quality, agent performance, and operational insight; relevant to CX leaders, contact center executives, and operations heads.
Practitioner training and enablement: sessions and hands-on materials aimed at diagnostics, measurement, and workflow improvement; useful for QA managers, supervisors, and enablement teams.
Technology ecosystem and integrations: discussions reflecting platform connections with contact center, CRM, and analytics tools; valuable for platform architects and martech leaders.
Executive networking and peer exchange: structured receptions and a gala dinner enabling cross-industry benchmarking; helpful for senior leaders responsible for CX strategy and investment.

LevelUP 2025 Target Audience

Chief customer officers, VPs of customer experience, and customer service executives.
Contact center operations leaders, QA managers, and workforce supervisors.
Product, platform, and integrations leaders supporting CX technology stacks.
Data, analytics, and AI leaders driving CX measurement and performance.

Level AI Product Portfolio

Quality Assurance (QA-GPT and Auto QA) — Automated and hybrid QA scoring with evidence and reasoning, rubric customization, trend dashboards, and agent self-review to expand coverage and streamline evaluations.
Real-Time Agent Assist — Live guidance using transcripts, sentiment, and context to surface knowledge, next-best actions, and dispositions; includes manager assist views for intervention during active conversations.
Contact Center Analytics — Unified analytics across calls, chats, and QA data with out-of-the-box reports and charting to expose drivers of CX, product issues, and operational bottlenecks.
Integrations — Prebuilt connections to major CCaaS, CRM, and messaging platforms (e.g., Amazon Connect, Five9, Talkdesk, Genesys, Zendesk, Freshworks) for ingestion, QA coverage, and assist features.

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