Articles Tagged "Customer Data Management"

Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust

The Self-Service BI Bottleneck Is Back—Can Agentic AI Fix It?

NICE Unveils CXone Mpower: A Leap in 'CX-Aware AI'

Decision-Making Bias & AI: Does Data Dependency Dull You?

10 Insights for Chief Data Officers From Gartner's Data & Analytics Summit

How CX Leaders Can Adopt Donor World’s AI Innovations

Lured by AI? Why AI Projects Fail and How to Safeguard Your AI Strategy

Customer Data Analytics and AI: The Smart Path

AI Transparency: Unpacking the New Data Provenance Standards

Using Sentiment Analysis and Voice of Customer Data for Insight-Driven CX

3 Crucial Tips for AI in Customer Experience

Ethical AI Principles: Balancing AI Risk and Reward for Brands & Customers

Four Emerging Expectations Every Chief Data Officer Needs to Meet

Unveiling the Secrets to Winning in the Age of Digital & AI

Get off the Tech Marketing Hype Train

How Contextual Targeting Delivers Personalization Without Cookies

Meeting Evolving Customer Demands With IoT-Enabled Connectivity

AI, Privacy & the Law: Unpacking the US Legal Framework

Addressing AI Bias: A Proposed 8th Principle for 'Privacy by Design'

Three Must-Haves for Digital Leaders Who Want to Ride the Wave of the Ever-Changing Future

Predictive Analytics & AI: Cracking the Code of Inventory Pricing and Sales Strategies

5 CX Strategy Questions to Leverage the Future of AI

Using First-Party Data to Build Trust With Your Customers

Balancing Customer Data Privacy and Usefulness

Contact Center Technology and Strategies to Keep Customers Cool

Will Generative AI Replace Customer Data Analysts?

Humans Put ChatGPT Customer Experience Outcomes to the Test