Progress Software launches Agentic RAG, a SaaS platform delivering verified AI insights from unstructured data.

Progress Launches SaaS RAG Platform to Accelerate Enterprise AI Adoption

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<p>
    Genesys Xperience 2025 is scheduled for September 8–10, 2025, at the <a href="https://www.marriott.com/en-us/hotels/bnago-gaylord-opryland-resort-and-convention-center/overview/" title=" Gaylord Opryland Resort &amp;amp; Convention Center in Nashville, Tenn" target="_blank" rel="noopener noreferrer">Gaylord Opryland Resort &amp; Convention Center in Nashville, Tenn</a>. The event offers both in-person and virtual attendance options for global professionals focused on customer experience and AI strategy.
  </p>
  <p>
    The agenda includes more than 100 sessions, featuring keynotes, technical workshops and practitioner-led discussions. Topics will center on AI-driven experience orchestration, digital transformation in CX, customer journey analytics and workforce engagement optimization.
  </p>

  <h3>Themes at Genesys Xperience 2025</h3>
  <ul>
    <li><strong>AI-Powered Experience Orchestration:</strong> Implementation of <a href="https://www.cmswire.com/customer-experience/the-new-cx-blueprint-ai-precision-meets-human-connection/" title="AI to improve CX workflows and personalize engagement" target="_blank" rel="noopener noreferrer">AI to improve CX workflows and personalize engagement</a> at scale.</li>
    <li><strong>Customer Journey Management:</strong> Techniques for visualizing and <a href="https://www.cmswire.com/customer-experience/customer-journey-chaos-why-were-still-making-customers-suffer/" title="optimizing customer paths across digital and human touchpoints" target="_blank" rel="noopener noreferrer">optimizing customer paths across digital and human touchpoints</a>.</li>
    <li><strong>Workforce Engagement:</strong> Tools and strategies to <a href="https://www.cmswire.com/contact-center/sanity-check-your-contact-center-agents-not-just-your-algorithms/" title="support agent performance" target="_blank" rel="noopener noreferrer">support agent performance</a>, quality assurance and satisfaction.</li>
    <li><strong>Digital Channel Integration:</strong> Unified support for voice, messaging, and social channels across <a href="https://www.cmswire.com/contact-center/ais-transformative-role-in-customer-support-and-service/" title="customer service" target="_blank" rel="noopener noreferrer">customer service</a> teams.</li>
    <li><strong>Security and Compliance:</strong> Best practices to meet regulatory requirements and ensure data protection across CX systems.</li>
  </ul>

  <h3>Who Should Attend Genesys Xperience 2025</h3>
  <ul>
    <li>Customer experience leaders improving service delivery through AI and orchestration</li>
    <li>Contact center managers responsible for agent performance and customer satisfaction</li>
    <li>IT professionals integrating CX platforms into enterprise infrastructure</li>
    <li>Business analysts tracking journey data to inform service improvements</li>
  </ul>

  <h3>Genesys Product Portfolio</h3>
  <ul>
    <li><strong>Genesys Cloud CX:</strong> A scalable cloud contact center platform supporting voice, chat, email and social channels with AI-powered routing and reporting.</li>
    <li><strong>Genesys Cloud EX:</strong> Workforce engagement tools for coaching, quality assurance and performance tracking within CX environments.</li>
    <li><strong>AppFoundry Marketplace:</strong> A curated marketplace of pre-integrated apps, extensions and services to enhance Genesys Cloud functionality.</li>
    <li><strong>AI and Automation Tools:</strong> Features supporting predictive engagement, natural language bots, intelligent routing and workflow automation.</li>
    <li><strong>Customer Journey Analytics:</strong> Tools to measure, visualize and optimize cross-channel customer behavior and satisfaction metrics.</li>
  </ul>

  <h3>Event Sponsors</h3>
  <ul>
    <li>Amazon Web Services (AWS)</li>
    <li>Salesforce</li>
    <li>Deloitte</li>
    <li>Accenture</li>
    <li>Mitel</li>
    <li>Swisscom</li>
    <li>T-Systems</li>
    <li>Atruvia</li>
    <li>ATIP</li>
    <li>DIA</li>
  </ul>

(UTC-05:00) Central Time (Chicago)

2025-09-08T10:00:00Z

Nashville, Tenn.

Genesys Xperience Nashville 2025

<p>BoxWorks 2025 will take place from September 10–12, 2025, at the <a href="https://www.marriott.com/en-us/hotels/sfodt-san-francisco-marriott-marquis/overview/" title="San Francisco Marriott Marquis" target="_blank" rel="noopener noreferrer">San Francisco Marriott Marquis</a>. The event will also offer virtual participation for those unable to attend in person. It focuses on how artificial intelligence is transforming content management, with an emphasis on improving data structure, automation, and enterprise-grade security.</p>
  <p>The agenda includes executive keynotes, breakout sessions, customer case studies, and partner-led discussions. Technical professionals can also participate in Box Master Classes on September 12, offering in-depth training and demos across administration, development, and AI-enhanced workflows within the Box platform.</p>

  <h3>BoxWorks 2025 Themes</h3>
  <ul>
    <li><strong>AI Integration in Content Management:</strong> Exploring use cases for <a href="https://www.reworked.co/digital-workplace/ais-transformation-of-workflow-automation-current-trends-and-applications/" title="AI in structuring unstructured content and automating workflows" target="_blank" rel="noopener noreferrer">AI in structuring unstructured content and automating workflows</a>. Relevant for IT leaders and data strategists.</li>
    <li><strong>Product Innovations:</strong> Showcasing new Box features in intelligent content management. Designed for product managers and platform architects.</li>
    <li><strong>Customer Case Studies:</strong> <a href="https://www.reworked.co/digital-workplace/box-is-building-its-ai-agent-vision-one-llm-integration-at-a-time/" title="Real-world applications of Box technology" target="_blank" rel="noopener noreferrer">Real-world applications of Box technology</a>. Useful for enterprise transformation and operations professionals.</li>
    <li><strong>Collaboration and Governance:</strong> Strategies for enabling secure <a href="https://www.reworked.co/digital-workplace/box-debuts-visual-collaboration-tool-adobe-studies-impact-of-ongoing-resignations-more-news/" title="collaboration" target="_blank" rel="noopener noreferrer">collaboration</a> across regulated industries. Relevant for compliance officers and legal teams.</li>
    <li><strong>Technical Enablement:</strong> Master Classes focused on deploying and optimizing Box services. Targeted at developers, administrators, and system integrators.</li>
  </ul>

  <h3>Who Should Attend&nbsp;BoxWorks 2025</h3>
  <ul>
    <li><strong>Chief Information Officers (CIOs):</strong> Evaluating AI-driven content platforms for digital transformation.</li>
    <li><strong>IT Managers and Directors:</strong> Responsible for enterprise content architecture and data lifecycle management.</li>
    <li><strong>Developers and Technical Leads:</strong> Implementing Box APIs and integration into internal tools and workflows.</li>
    <li><strong>Business and Digital Strategy Leaders:</strong> Seeking content-centric innovation and scalable collaboration models.</li>
  </ul>

  <h3>Box Product Portfolio</h3>
  <ul>
    <li><strong>Box Content Cloud:</strong> A secure platform for cloud-based file storage, content collaboration, and lifecycle management across enterprise environments.</li>
    <li><strong>Box Shield:</strong> Provides advanced content classification, anomaly detection, and security controls to mitigate insider threats and data leakage.</li>
    <li><strong>Box Relay:</strong> Enables users to build and automate content-centric workflows with no-code and low-code tools.</li>
    <li><strong>Box Governance:</strong> Supports legal holds, retention policies, and defensible deletion for compliance and records management.</li>
    <li><strong>Box Sign:</strong> Integrated electronic signature capabilities that meet legal and regulatory standards without leaving the Box platform.</li>
    <li><strong>Box Platform:</strong> APIs and SDKs for custom application development, allowing enterprises to extend Box services into proprietary systems.</li>
  </ul>

  <h3>BoxWorks 2025 Sponsors</h3>
  <ul>
    <li><strong>Platinum Sponsors:</strong> Zoom, Adobe, Amazon Web Services</li>
    <li><strong>Gold Sponsors:</strong> VersaFile</li>
    <li><strong>Silver Sponsors:</strong> Intercom, Sbigrowth, Sparkgrid Software</li>
  </ul>

2025-09-10T09:00:00Z

San Francisco

BoxWorks San Francisco 2025

<p>The Enterprise AI for CX Summit 2025, hosted by <a href="https://www.cmswire.com/the-wire/supportlogic-unveils-cognitive-ai-cloud-to-power-the-next-generation-of-enterprise-ai-agents/" title="SupportLogic" target="_blank" rel="noopener noreferrer">SupportLogic</a>, will take place September 16–17 at <a href="https://book.passkey.com/event/51061873/owner/20668/home" title="Hayes Mansion" target="_blank" rel="noopener noreferrer">Hayes Mansion</a> in San Jose. The two-day summit brings together CX, support, IT and revenue executives at a venue listed on the National Register of Historic Hotels.</p>
<p>Sessions include keynotes, technical deep dives, <a href="https://www.cmswire.com/customer-experience/why-scalable-customer-journeys-are-the-new-growth-imperative/" title="customer journey" target="_blank" rel="noopener noreferrer">customer journey</a> case studies and the Support Experience AI Awards. Tracks cover unified customer intelligence, AI-powered routing, Precision RAG, AI governance and transforming support workflows with agentic intelligence.</p><p>Featuring&nbsp;<span>speakers from enterprise brands like <a href="https://www.cmswire.com/author/nice/" title="NICE" target="_blank" rel="noopener noreferrer">NICE</a>, Cyberark, <a href="https://www.cmswire.com/contact-center/nice-snowflake-partner-to-unify-cx-data-across-enterprise/" title="Snowflake" target="_blank" rel="noopener noreferrer">Snowflake</a>, Uber, and more.</span></p>

<h3>Enterprise AI for CX Summit 2025 Themes</h3>
<ul>
  <li><strong>Signal-driven growth from CX data</strong> – For CX and revenue leaders who use customer interactions to reduce churn and identify expansion opportunities.</li>
  <li><strong>Unified customer intelligence</strong> – Relevant to IT and operations executives working to <a href="https://www.cmswire.com/contact-center/nice-snowflake-partner-to-unify-cx-data-across-enterprise/" title="break CX data silos" target="_blank" rel="noopener noreferrer">break CX data silos</a> and create a single source of truth.</li>
  <li><strong>Real-time sentiment capture</strong> – Useful for support and data teams aiming to understand customer sentiment without traditional surveys.</li>
  <li><strong>AI regulation and compliance</strong> – Important for strategy and legal leaders preparing for GDPR, CCPA and future AI regulation.</li>
  <li><strong><a href="https://www.cmswire.com/customer-experience/what-experience-management-looks-like-in-the-ai-era/" title="AI-led CX transformation" target="_blank" rel="noopener noreferrer">AI-led CX transformation</a></strong> – Geared toward CX practitioners and managers guiding agents and workflows through AI-led change to improve <a href="https://www.cmswire.com/contact-center/agentic-ai-in-contact-centers-the-next-big-shift-in-customer-experience/" title="AI customer experience" target="_blank" rel="noopener noreferrer">AI customer experience</a>.</li>
</ul>

<h3>Notable sessions</h3>
<ul>
  <li> <strong>Architecting for AI:</strong> Building real-time CX systems at scale. </li>
  <li> <strong>Beyond Foundation Models: </strong>Enterprise AI stack design and orchestration. </li>
  <li> <strong>Agent-Driven Support Certification:</strong> Hands-on training in AI-powered support tools. </li>
  <li> <strong>The 3rd Annual Support Experience AI Awards:</strong> Recognizing innovation in customer experience.</li>
</ul>
<h3>Enterprise AI for CX Summit 2025 Target Audience</h3>
<ul>
  <li>CX and support leaders responsible for strategy, retention and revenue outcomes in support operations.</li>
  <li>IT and operations professionals tasked with implementing AI systems aligned with business requirements.</li>
  <li>Success and renewal executives focused on reducing churn through improved customer experience mechanisms.</li>
  <li>Data and AI strategists preparing organizations for future AI-augmented CX frameworks.</li>
</ul>

<h3>SupportLogic Product Portfolio</h3>
<ul>
  <li><strong>SupportLogic SX platform</strong> – Provides predictive and generative AI agents for sentiment detection, prioritization, escalation management and case summarization.</li>
  <li><strong>AI Agent-Driven Support Certification</strong> – A three-hour hands-on training module that enables agents and managers to operationalize AI agents across support workflows.</li>
</ul>

<h3>Event Sponsors</h3>
<ul>
  <li>No sponsor information available on the event website as of August 2025.</li>
</ul>

2025-09-16T09:00:00Z

San Jose

SupportLogic: Enterprise AI for Customer Experience Summit San Jose 2025

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