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The Business of Enterprise AI
News
Article
AI News
Obot.AI Secures $35M Seed for Enterprise AI Platform
Open-source software company Obot.AI raises significant funding to develop secure infrastructure for enterprise AI adoption.
News
Article
AI News
Nvidia to Invest $100B in OpenAI and Become Key AI Chip Supplier
Nvidia plans $100B investment in OpenAI and will begin supplying AI chips for data centers in 2026. Here’s what the deal means for the AI infrastructure market.
Editorial
Article
Leadership
The Fragile Golden Egg: Protecting Human Connection in the Age of AI
In the AI era, leaders must balance digital acceleration with human connection, using social literacy to align culture, trust and clarity across platforms.
Editorial
Article
AI Ethics Law Risk
How and Why Agentic AI Changes the Game
Agentic AI brings autonomy and systemic risks that demand new QA strategies, making rigorous testing essential for trust, safety and business outcomes.
News
Article
AI News
Meta & GSA Partner to Expand Federal Access to Llama AI Models
Federal agencies will gain streamlined access to Meta's open source AI models through new GSA OneGov initiative announced September 22.
Learning Opportunities
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
16
Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now
Webinar
AI team is working
On demand
AI in Customer Service: Faster Resolutions, Happier Customers
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
Watch Now
Webinar
Chess Strategy
On demand
From Hype to High-Impact CX Strategies That Actually Scale
Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.
Watch Now
Webinar
Rethinking Jenga
On demand
Insights to Action Rethinking the Contact Center for Real Business Impact
Join our exclusive webinar to hear CX executives share their innovative strategies for transforming service delivery.
Watch Now
Webinar
Creating Content Live
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Roller Coaster
Oct
16
Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Register
Webinar
Salesforce that works
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now

Featured Research Report

Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.
Strategic GenAI Deployment for Customer Operations

Digging Deeper

David Barry
Inside Microsoft’s New AI Era: MAI-1, Voice-First Workplaces and the End of OpenAI DependenceDavid Barry
Dux Raymond Sy
How Human Employees and AI Agents Can Collaborate Safely and EfficientlyDux Raymond Sy
Scott Clark
Best Free AI Tools in 2025: Top Picks for Writing, Design, Productivity and MoreScott Clark
David Barry
Meet Your New Digital Coworker: The AI-Powered IntranetDavid Barry
Virginia Backaitis
Is Generative AI Actually Freeing Workers from Low-Level Work?Virginia Backaitis
Scott Clark
AI Supercomputers in 2025: Performance, Power & Sustainability TrendsScott Clark
Featured Research
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
White Paper
Five Ways Retailers Can Leverage AI With Immediate Impact
What do product recommendations, refund policies and onboarding have in common? They’re all getting a whole lot faster with the right AI.
Read now
Featured research
eBook
The Automation Playbook for Overwhelmed CX Teams
Reduce average handle time, fix bad handoffs and take your automation from clunky to clean.
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now

Top Articles

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3 Work Roles in the AI Era: Innovators, Operators and Translators
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AI News
Visier AI Manager Agent: Combat Frontline Manager Burnout
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Google Pushes Standards for Agentic AI Commerce With AP2
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How Do People Use ChatGPT? What 700M Weekly Users Reveal
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The Acceleration of Voice AI: Where Customer Service Goes From Here
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Did AI Just Take the Brand Influencer Crown?
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AI Technology
AI Hallucinations Nearly Double — Here’s Why They're Getting Worse, Not Better