Latest AI in Customer Experience

Does Gemini-Powered Siri Signal the End of Traditional Search Rankings?

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

The Great Customer Service AI Rehiring Is Coming

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Apple Acquires Audio AI Startup Q.ai for $1.6B

Decagon Triples Valuation to $4.5B With $250M Series D

Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam

Is the Metaverse Making a Comeback in Agentic Commerce?

The State of Conversational AI in Customer Experience: 2026 Edition

4 AI Shifts That Will Separate CX Leaders in 2026

3 Ways Marketers Move Beyond AI Tools to AI Thinking

A Practical CX Leader’s Guide to Breaking AI Paralysis

OpenAI to Test Ads in ChatGPT Free Tier

Parloa Raises $350M for Enterprise Customer Experience

Deepgram Hits $1.3B Valuation With $130M Series C

Google Unveils Gemini Enterprise for Customer Experience

Light Your Loop: Why Being Seen, Heard and Cited Is Your New Growth Engine

The Top CES 2026 Highlights — and the CX Shift Hiding in Plain Sight

Google Launches Universal Commerce Protocol (UCP) to Fix AI Commerce Sprawl

What Really Defines AI-Mature Contact Centers in 2026

4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026

AI Didn’t Replace CX. It Re-Engineered It.

The End of the Click: The First Touchpoint Is No Longer Your Website

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

Alchemer Adds Conversational AI to Customer Feedback Platform