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The Business of Enterprise AI
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AI Infrastructure

AI runs on infrastructure.

Find in-depth coverage on the backbone of enterprise AI: GPUs and accelerators, data centers, cloud compute, rising energy demands and more AI infrastructure news. 

Featured Reading

Feature
Article
AI Technology
AI Training Is Moving Beyond Data Centers
Distributed LLM training uses everyday machines across the internet to build large-scale models with lower costs and greater privacy.
News
Article
AI News
OpenAI Signs $38B AWS Deal, Expands Beyond Microsoft for AI Compute
OpenAI signs a $38B cloud deal with AWS, gaining Nvidia GPU access and diversifying beyond Microsoft Azure.
News
Article
AI News
Nvidia Plans Up to $1B Investment in AI Startup Poolside
Nvidia's potential investment would quadruple the valuation of coding automation startup Poolside to $12 billion.
News Analysis
Article
AI News
Extropic Claims 10,000x Energy Savings With New Probabilistic AI Chip
A new probabilistic computing approach from Extropic promises radically lower energy use for generative AI, challenging GPU-based AI infrastructure.
Learning Opportunities
Webinar
How to Build a Solid Knowledge Foundation for AI Success
Nov
20
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Register
Webinar
From Manual to Magical: How AI Transforms CX Teams
Dec
2
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Register
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Dec
9
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Register
Webinar
Overloaded car
On demand
Fix the Content Bottleneck: Build a Better WebOps Strategy
Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.
Watch Now
Webinar
Storage
On demand
Beyond Storage: Smarter Content, Bigger Impact with DAM + AI
Discover how the DAM + AI duo makes content smarter, stronger and more accessible.
Watch Now
Webinar
Roller Coaster
On demand
Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now
Boost self-service by 30% and slash call volume by 63% with agentic AI.
Watch Now
Webinar
How to Build a Solid Knowledge Foundation for AI Success
Nov
20
How to Build a Solid Knowledge Foundation for AI Success
See how leading brands keep their AI honest, compliant and actually helpful.
Register
Webinar
From Manual to Magical: How AI Transforms CX Teams
Dec
2
From Manual to Magical: How AI Transforms CX Teams
Learn how to replace manual support processes with automation that actually delivers.
Register
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Dec
9
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Register

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

People Covering AI Infrastructure

David Gordon investigates executive leadership for a global investment firm, freelances in tech and media and writes long-form stories that...
David GordonDavid Gordon investigates executive leadership for a global investment firm, freelances in tech and media and writes long-form stories that...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Christina X. Wood is a working writer and novelist. She has been covering technology since before Bill met Melinda and...
Christina X. WoodChristina X. Wood is a working writer and novelist. She has been covering technology since before Bill met Melinda and...
Dr. David Priede, Ph. D., is the director of operations, advanced technologies and research at Biolife Health Center and is...
David PriedeDr. David Priede, Ph. D., is the director of operations, advanced technologies and research at Biolife Health Center and is...
Sharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Sharon FisherSharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Eric Barroca is the co-founder and CEO of Vertesia, a unified, low-code platform for building, deploying and managing enterprise-grade GenAI...
Eric BarrocaEric Barroca is the co-founder and CEO of Vertesia, a unified, low-code platform for building, deploying and managing enterprise-grade GenAI...
Featured Research
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Read now
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Read now
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Read now
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Read now
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now