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Artificial intelligence (AI) is disrupting the customer service and customer support fields, creating upskilling opportunities for team members in the space. Learning platforms are offering programs on a range of topics on AI in customer service and support, from AI chatbots, customization and implementation. Here, we look at some of the top AI certifications for professionals working in these customer-facing roles.
1. AI + Customer Service
Certifying organization: AI Certs
Skills learned: If you’re looking for a better understanding of how AI can revolutionize your company’s customer service offerings, this course will help you get there. This course teaches students about the available tools, the essentials of data collection and how to implement AI solutions. It delves into AI ethics, explores what the future holds and helps you brainstorm a strategy for your company.
Requirements: Business skills and basic understanding of technology
Duration: Eight modules
Test: 90-minute exam
Cost: Currently $200
2. AI in Customer Service
Certifying organization: Udemy
Skills learned: If you’re a customer service professional looking to understand how chatbots and AI are transforming your field, this course will take you through the fundamentals. It shows you how chatbots improve customer service, explores best practices for using AI in customer service and examines ways AI can automate your offerings and predict customer needs. You learn strategies for optimizing human and AI collaborations. And using real-world examples, you see what causes chatbots to fail, explore the privacy and bias concerns AI raises and try your hand at designing an AI-driven customer service strategy.
Requirements: Basic knowledge of AI and familiarity with programming languages
Duration: 1.5 hours
Cost: Currently $45
3. Applying AI in Customer Service
Certifying organization: Chegg Skills
Skills learned: This course starts with an exploration of AI and the ways it is enhancing customer service. Then it takes you directly to the skills you need to apply effective AI to customer service, focusing on context awareness, collaboration, feedback, transparency and more. You learn to assess the impact of AI on your customer service strategy and understand the role of natural language processing (NLP) in these interactions. You also explore how AI affects customer satisfaction and the ethical concerns it raises.
Duration: Two to three months at five to 10 hours a week
Cost: Contact provider
4. Using AI in Customer Service
Certifying organization: LinkedIn Learning
Skills learned: Looking to get up to speed on the latest trends in AI and how it is being used in customer service? This quick course is a great place to start. It explores how to effectively implement and manage AI-powered customer service solutions, streamline operations and how AI can drive business growth. It is taught by a customer service expert and focuses on the foundations and principles for success, explores the design, development and deployment of AI and how to integrate it with your current customer service processes.
Duration: 45 minutes
Test: Four quizzes
Cost: Currently $20 a month after a free trial
5. Customer Support With ChatGPT/AI
Certifying organization: Udemy
Skills learned: This task-oriented course teaches you how to build a customer support chatbot for your website without learning any code. You learn to create an AI-based ticket system, connect your Gmail to your ChatGPT account, how to automate with Zapier and more. You come away with an understanding of how ChatGPT works, how to implement it in your customer support strategy and how the ChatGPT API works.
Duration: Three hours
Cost: Currently $40
6. AI Chatbots Without Programming
Certifying organization: IBM
Skills learned: This course on chatbots helps you take your customer service offering to the next level. You learn what these AI-powered chatbots are, what WatsonAssistant is, the principles of chatbot design, how to create a chatbot without writing a line of code, how to partner with IBM to build customer service chatbots and how to make money with the chatbots you have built.
Requirements: Business skills and basic understanding of technology
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Duration: Two weeks
Cost: Currently free
7. Customer Service in the Age of Generative AI
Certifying organization: University of Virginia Darden School Foundation
Skills learned: This quick course in the fundamentals of how generative AI is transforming customer service comes in two modules. In the first, you learn how to develop a framework for chatbot technology and how chatbots are an important element of customer service and engagement. Then, to get a sense of this experience, you interact with a custom chatbot. In module two, you learn how to use chatbots to deliver targeted, personalized messages to modern customers who expect fast, custom responses to their inquiries.
Duration: One hour
Cost: Currently $49 a month after free trial
8. Certified Chatbot Expert
Certifying organization: Global Tech Council
Skills learned: When you complete this comprehensive program, you will possess advanced knowledge of chatbot development, conversation design and the AI technologies that are the building blocks of these tools. You’ll alsol be able to build your own personalized chatbot experiences. The course offers hands-on experience to help you develop the skills you need to design, deploy and optimize customer service chatbots.
Duration: Four hours
Cost: Currently $199
9. Customer Service With Python: Build a Chatbot Using ChatGPT
Certifying organization: Coursera
Skills learned: This guided project gives you the hands-on experience you need to learn the intricacies of building and customizing an AI-powered chatbot. You use Python and ChatGPT to set up a coding environment, import libraries and configure the OpenAI API. Once your tools are connected to the AI, you develop and test your chatbot for customer service. This course guides you through every step, so you can create a customized customer service chatbot.
Requirements: A background in Python and a basic understanding of AI
Duration: One hour
Cost: Currently $10
10. ChatGPT for Customer Support
Certifying organization: Great Learning
Skills learned: Why use ChatGPT to boost customer support? This free course helps you understand the essentials. It covers the basic principles of customer support and what ChatGPT brings to the table: individualized responses based on the query and historical data, multilingual support, sentiment analysis and more. You explore real-world examples and come away with the knowledge you need to contemplate ways to bring ChatGPT to your customer service team.
Duration: 1.5 hours
Cost: Currently free
