Bob Valliere leads the claims, front line underwriting, service, and process and performance teams, as well as policyholder communications and parts of marketing campaign management, operations and production. He has a broad background of executive-level experience in claims, policyholder service, underwriting, training, technology transformations and merger/acquisitions. Prior to joining the company in 2004, he was senior assistant vice president with Amica Mutual Insurance Company within their claims executive department. He serves on the executive leadership committee for the Insurance Information Institute, advisory board for the Insurance Research Council and as an advisory board member for The Trust for Public Land. He has a bachelor’s degree, majoring in accounting, from University of Connecticut.