Editorial
Customer Experience
AI in Customer Service: Alleviate Fear of AI
Editorial
Customer Experience
Should You Add These Customer Service AI Roles to Your Team?
Declan Ivory, Intercom’s VP of Customer Support, is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.
Prior to joining Intercom, Declan worked for nearly a decade at Amazon Web Services, Tableau Software and Google Cloud, where he specialized in driving operational excellence and managing technical support. During his time at AWS in EMEA, Declan ran a number of dedicated support teams across the region as part of the Global AWS Support organization, and partnered with the sales team to drive the adoption of cloud services and associated support offerings.
He was part of the Service Operations division in eircom Group Technology where he led a team of 400+ multi-disciplined technical professionals, supporting over 2 million customers and managed extensive OPEX and CAPEX budgets.
Declan received his Bachelor of Engineering (BE), for Electrical and Electronic Engineering from the University College Dublin. He lives in Ireland but is an avid traveller including undertaking numerous trips on the Camino de Santiago. His passions include rugby, 80s music, and being a father of seven wonderful young adults.