Latest Articles by Gabrielle Rodgers

Retention Cloud Provider CleverTap Acquires Leanplum

Audience Journeys from mParticle Aims to Personalize Customer Experience

Do Your Customers Trust You on AI, Data Collection and Customer Experience?

Movable Ink Secures $55M at $1.3B Pre-Money Valuation After Record Growth

Instreamatic Wants to Empower Voice of the Customer — Literally

6sense Revenue AI Enables Predictable Revenue Growth

Qualtrics Social Connect Helps Companies Craft Faster (and Smarter) Responses

Mesh Secures Funding to Build 'Real-time' Performance Management Platform

Observe.AI Raises $125M for AI-Assisted Contact Center Product Development

Uniphore Acquires Colabo for Knowledge AI and Automation

Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements

Google Says It 'Reimagines' Contact Center Customer Experience With New Solution

Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update

Otter.ai Wants to Be in the Room Where Hybrid Meetings Happen

Simon Data and Snowflake Join Forces to Make Customer Data Marketable

HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences

Dixa Leverages $43M Double Acquisition of Miuros and Solvemate

Drift Launches Conversation Cloud at FLASH Miami

Modern Hire Launches Automated Interview Tool Backed by Artificial Intelligence

Digital Commerce Tech Leaders Launch Commerce Experience Collective

Piano Acquires SocialFlow to Connect Social Media Strategies to Customer Journey

Bloomreach Valuation Hits $2.2 Billion Following $175 Million Investment

Clearbit Launches New Data Activation Platform for B2B Marketers

LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences

Pegasystems Debuts Voice AI, Messaging AI Solutions to Support CX Agent Experience

Adobe Updates Experience Cloud to Boost Personalized Retail Experiences

Cloudinary Acquires Video Software Provider Indivio