Mark Smith

As SVP, customer experience, at CSG, a leader in innovative customer engagement, revenue management and payments solutions, Mark Smith helps businesses make ordinary customer experiences extraordinary. Smith is an industry pioneer regarding the analytics of customer behavior and orchestration of customer journeys.

Mark is a CX veteran with 20+ years of global experience in marketing applications and analytical CRM. He founded Quadstone, the first data mining company to focus explicitly on the analytics of customer behavior, and later Kitewheel, a leading provider for customer journey orchestration and analytics.