Latest Articles by Nathan Eddy

How Real Is AI Washing? 4 Companies — and 1 Rock Band — Caught Faking It

Do AI Coding Tools Really Increase Developer Productivity? Studies Say No

OpenAI's ChatGPT Agent: What It Can Do & How to Use It

10 Jobs Most at Risk of AI Replacement in 2025 (And How to Transition)

Multi-Agent AI: The Next Phase of Enterprise Automation

Who Really Owns Enterprise AI? 54% of CEOs Say They're Hiring New AI Roles

Conquering the Customer Feedback Gap

Predictive Analytics & AI: Cracking the Code of Inventory Pricing and Sales Strategies

Hyper-Personalization: How AI & ML Are Building a New Framework for Ecommerce CX

Balancing Customer Data Privacy and Usefulness

Contact Center Technology and Strategies to Keep Customers Cool

Connect Customer Service Reps With AI Automation for Contact Center Efficiency

5 AI Applications for Marketers to Streamline Work

Using Data, AI to Maximize Email Engagement and Personalization

Crank up Your Digital Experience With Influence AI

Why CMOs Should Care About Synthetic Data

AI Is the Coming Revolution for Digital Marketing

Top Conversational AI Metrics for CX Professionals

Continuous Monitoring Strategy Makes VoC Returns Richer

Data Enrichment: Key to Maximizing Customer Experience?

Building Blocks for Voice of the Customer 3.0

3 Key Benefits of AI in the Call Center

Automating Customer Data Imports Can Benefit Businesses

Immersive Commerce Comes of Age in 2022

Balancing AI and the Human Touch in CCaaS Deployment

How to Use Personalization to Create a CX-Focused Loyalty Program

Enhancing Your One-to-One Personalization Efforts