Latest Articles by Rich Hein

AI's Transformative Role in Customer Support and Service

The Future of Customer Interactions: Harnessing RPA and IPA

Data, Predictions and Participation: Navigating the Nuances of Next-Gen CX in 2024

Biden's AI Executive Order: Balancing the Potential and the Pitfalls

Energy Hungry AI: Is It Sustainable?

The Growing Role of the Chief Design Officer in Modern Business

Tech Transcends: AI Fuses With Brain Cells

How Is AI Impacting Organic Search?

AI, Privacy & the Law: Unpacking the US Legal Framework

The Open Source Revolution: Challenging AI Giants Google and OpenAI

Will AI Chatbots Make Coders Obsolete?

A New Era of AI Transformation in the CRM Industry Arrives

Microsoft Cuts AI Ethics and Society Team as Part of Layoffs

How Will Generative AI Change Search?

Zuckerberg Announces New Top-Level Team Focused on Generative AI

Notable Figures Call for Microsoft to Take Action on Bing's AI ChatGPT

Google Announces ChatGPT Rival 'Bard,' the AI-Powered Search

ChatGPT Shares Its Thoughts on Enterprise VoC Programs

A Look Back at Gartner's Data and Analytics Summit 2022

The Most Important Components of the Customer Experience

What Corporations Have Your Data and What Are They Doing With It?

The Future of Personalization and 1st Party Data

5 Key Challenges to Building a Successful Omnichannel Customer Experience Strategy

How Edge Computing Will Change Marketing and Personalization in 2021 and Beyond

The Challenges of Scaling Personalization