Scott Sachs

Scott Sachs is the founder and president of SJS Solutions, LLC, an independent consulting working with contact/call centers assisting them in defining long-term strategy and implementing operational improvements.

Prior to starting SJS Solutions, for over 20 years, Scott led large multi-site contact/call centers for organizations in the financial services, wireless communications and insurance industries. During that time, he was responsible for scaling and leading organizations of up to 800 agents, implementing new technologies, delivering on critical KPIs to customers and driving efficiencies. 

In his consulting practice, Scott works with clients across a variety of industries including financial services, healthcare, travel, retail, education, etc., helping them to develop and implement strategic initiatives to improve performance from both a customer and employee perspective.

A major focus of Scott’s practice is performing operational assessments which identifies the future state for an organization and the roadmap that should be followed to achieve the future state. 

Additionally, Scott has been involved in numerous technology selection projects including CCaaS and knowledge management solutions.

Scott is an established writer and speaker, sharing his insight and knowledge on numerous contact/call center topics. Scott’s articles and additional background information can be found on his website www.sjssolutions.net. Scott also invites readers to reach out directly to him by email at [email protected]. 

Scott is originally from New York and now lives in the suburbs of Philadelphia. Scott and his wife enjoy spending winter in Florida and visiting their children in Baltimore MD, Charleston SC, and Hawaii.

Scott graduated from the State University of New York at Albany with a degree in business and received an MBA from Columbia University. He is an avid tennis player and runner.