Editorial
Digital Workplace
Generative AI Is Cool, But It Isn't Corporate (Yet)
Wayne Butterfield is a Partner at Technology Advisory & Research firm ISG. Originally based in the UK, but now based in the US, he’s spent the last 20 years working in and around the contact center, holding contact center leadership roles in both Telefonica and British Telecom where he digitally transformed and automated large numbers of customer and agent interactions through the use of AI. Wayne is a thought leader in the future of work, and the augmentation of the white-collar worker, speaker, writing, presenting and delivering at the cutting edge of using AI to improve both customer and employee experiences.