News
In Brief
- AI-powered automation. Laserfiche launches Smart Fields and Smart Chat tools to automate metadata capture and document search.
- Industry application. New features support government, education, finance, manufacturing and healthcare workflows.
- Efficiency for enterprises. Content managers and knowledge workers gain faster access to structured data and insights, improving process speed and decision-making.
Laserfiche released two generative AI tools on June 10, designed to automate data processing and enhance knowledge discovery. The Long Beach, Calif.-based company introduced Smart Fields for metadata capture and Smart Chat for natural language document search.
The new capabilities aim to transform how organizations turn documents into actionable information, according to company officials. The tools are now available to all Laserfiche customers following their preview at the 2025 Empower conference.
The company asserts these AI innovations will help organizations across industries streamline document-intensive processes, from public records requests in government to loan approvals in financial services.
Affected Audiences for AI Document Tools
- Content managers and knowledge workers handling large document volumes.
- IT departments implementing document management solutions.
- Operations teams in government, education, finance, healthcare and manufacturing.
Information Management Challenges Persist
Information management remains a fundamental challenge in digital workplaces, despite the rush to implement generative AI solutions across enterprise systems.
Founded in 1976 by Nien-Ling Wacker, Laserfiche earlier this year achieved Leader status in Gartner's Magic Quadrant for Document Management, outscoring competitors like Microsoft, Box and OpenText in "completeness of vision."
The company's new AI tools enter a market where document management solutions continue to evolve beyond basic storage toward intelligent content services with features like metadata tagging, version control and workflow automation. These capabilities address persistent organizational challenges in finding and utilizing information effectively.
However, industry experts caution that AI-powered information retrieval faces significant obstacles due to poor information management practices in most organizations. The "terrible state of information management" includes problems like duplicated content, outdated documents and inconsistent permissions that can lead AI systems to surface incorrect or sensitive information.
While Laserfiche's Smart Fields and Smart Chat tools aim to automate data processing and enhance knowledge discovery, they enter a landscape where, according to recent reports, organizations struggle with the state of their unstructured data and where human factors ultimately determine technology success.
Laserfiche AI Feature Breakdown
Laserfiche's new tools target common document management pain points across departments.
| Capability | Description |
| Smart Fields | Extracts metadata using natural language instructions, regardless of document format. |
| Smart Chat | Provides conversational document search with reference links to source material. |
| Cross-document reuse | Supports reusable fields across documents to reduce setup and maintenance. |
| No-code implementation | Works out of box without training, according to Laserfiche. |
| Industry-specific applications | Supports workflows in government, education, finance, healthcare and manufacturing. |
Laserfiche Background
Laserfiche provides enterprise content management and business process automation solutions, primarily targeting IT and business leaders in mid-sized to large organizations.
The company's software is designed to help organizations digitize, manage and automate document-centric processes. Its platform includes workflow automation, electronic forms, records management and integration with line-of-business systems. Laserfiche asserts that its tools support compliance and information governance needs across regulated industries.
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The company is positioned as a notable player in the ECM and process automation market. Its customer base typically includes organizations with complex document management requirements. Laserfiche's solutions are often adopted by IT departments and operations teams seeking to reduce manual paperwork and improve process efficiency.
