AI-native systems designed for AI-first use outpace retrofitted add-ons in speed, scale, and ROI. Learn why architecture matters.

Why AI-Native Platforms Outperform AI Add-Ons

<p>VKTR is a native digital publication and professional community focused on <strong>the business of enterprise artificial intelligence</strong>.</p>

<p>Our mission is to advance the careers of today’s top AI practitioners and forward thinking leadership via high impact knowledge, networking and recognition (awards).</p>

<p>VKTR is produced by <a href="https://www.simplermedia.com/" target="_blank" rel="noopener">Simpler Media Group</a>, which also publishes&nbsp;<a href="https://www.cmswire.com/" target="_blank" rel="noopener">CMSWire</a>, the leading community of <a href="https://www.cmswire.com/customer-experience/" target="_blank" rel="noopener">digital customer experience professionals</a>, and <a href="https://www.reworked.co/" target="_blank" rel="noopener">Reworked</a>, the leading community of <a href="https://www.reworked.co/digital-workplace/what-is-a-digital-workplace-definition-benefits-best-practices/" target="_blank" rel="noopener">modern digital workplace</a> and <a href="https://www.reworked.co/employee-experience/what-is-employee-experience-and-why-does-it-matter/" target="_blank" rel="noopener">employee experience</a> professionals. </p>

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<p>Navigate the rapidly expanding artificial intelligence market with VKTR's comprehensive coverage of corporate strategies, product launches and investment activity shaping the AI industry. Track major acquisitions and mergers, new AI product releases, strategic partnerships and more from tech giants and emerging startups alike. </p><p>From Google's AI developments and Microsoft's strategic moves to breakthrough funding rounds and market-shifting announcements, we deliver comprehensive analysis of the business developments driving AI market evolution. Get insights on company valuations, competitive positioning and the corporate decisions influencing artificial intelligence adoption across industries. Essential intelligence for professionals tracking the AI market landscape.<br></p><div><br></div>

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VKTR brings you insights on the growing role of AI in customer experience (CX) — including customer service, customer support, contact centers, digital experience (DX), customer data platforms (CDPs) and voice of the customer (VoC).&nbsp;

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This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.

Get Better at ROI Projections for GenAI in Customer Service

For enterprise leaders building AI strategy into customer operations, task automation isn’t enough. This report, sponsored by NiCE, details how to structure CX automation around outcomes—with scalable orchestration, embedded copilots and data models that span platforms.

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This white paper dives into how AI is helping retail teams cut through the clutter, reduce manual work and make faster, smarter decisions — across customer experience, employee support and operations.

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Five Ways Retailers Can Leverage AI With Immediate Impact

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(UTC-07:00) Pacific Time (Los Angeles)

2025-09-25T09:00:00Z

Online

CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms

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<p>The Enterprise AI for CX Summit 2025, hosted by <a href="https://www.cmswire.com/the-wire/supportlogic-unveils-cognitive-ai-cloud-to-power-the-next-generation-of-enterprise-ai-agents/" title="SupportLogic" target="_blank" rel="noopener">SupportLogic</a>, will take place September 16–17 at <a href="https://book.passkey.com/event/51061873/owner/20668/home" title="Hayes Mansion" target="_blank" rel="noopener">Hayes Mansion</a> in San Jose. The two-day summit brings together CX, support, IT and revenue executives at a venue listed on the National Register of Historic Hotels.</p>
<p>Sessions include keynotes, technical deep dives, <a href="https://www.cmswire.com/customer-experience/why-scalable-customer-journeys-are-the-new-growth-imperative/" title="customer journey" target="_blank" rel="noopener">customer journey</a> case studies and the Support Experience AI Awards. Tracks cover unified customer intelligence, AI-powered routing, Precision RAG, AI governance and transforming support workflows with agentic intelligence.</p><p>Featuring&nbsp;<span>speakers from enterprise brands like <a href="https://www.cmswire.com/author/nice/" title="NICE" target="_blank" rel="noopener">NICE</a>, Cyberark, <a href="https://www.cmswire.com/contact-center/nice-snowflake-partner-to-unify-cx-data-across-enterprise/" title="Snowflake" target="_blank" rel="noopener">Snowflake</a>, Uber, and more.</span></p>

<h3>Enterprise AI for CX Summit 2025 Themes</h3>
<ul>
  <li><strong>Signal-driven growth from CX data</strong> – For CX and revenue leaders who use customer interactions to reduce churn and identify expansion opportunities.</li>
  <li><strong>Unified customer intelligence</strong> – Relevant to IT and operations executives working to <a href="https://www.cmswire.com/contact-center/nice-snowflake-partner-to-unify-cx-data-across-enterprise/" title="break CX data silos" target="_blank" rel="noopener">break CX data silos</a> and create a single source of truth.</li>
  <li><strong>Real-time sentiment capture</strong> – Useful for support and data teams aiming to understand customer sentiment without traditional surveys.</li>
  <li><strong>AI regulation and compliance</strong> – Important for strategy and legal leaders preparing for GDPR, CCPA and future AI regulation.</li>
  <li><strong><a href="https://www.cmswire.com/customer-experience/what-experience-management-looks-like-in-the-ai-era/" title="AI-led CX transformation" target="_blank" rel="noopener">AI-led CX transformation</a></strong> – Geared toward CX practitioners and managers guiding agents and workflows through AI-led change to improve <a href="https://www.cmswire.com/contact-center/agentic-ai-in-contact-centers-the-next-big-shift-in-customer-experience/" title="AI customer experience" target="_blank" rel="noopener">AI customer experience</a>.</li>
</ul>

<h3>Notable sessions</h3>
<ul>
  <li> <strong>Architecting for AI:</strong> Building real-time CX systems at scale. </li>
  <li> <strong>Beyond Foundation Models: </strong>Enterprise AI stack design and orchestration. </li>
  <li> <strong>Agent-Driven Support Certification:</strong> Hands-on training in AI-powered support tools. </li>
  <li> <strong>The 3rd Annual Support Experience AI Awards:</strong> Recognizing innovation in customer experience.</li>
</ul>
<h3>Enterprise AI for CX Summit 2025 Target Audience</h3>
<ul>
  <li>CX and support leaders responsible for strategy, retention and revenue outcomes in support operations.</li>
  <li>IT and operations professionals tasked with implementing AI systems aligned with business requirements.</li>
  <li>Success and renewal executives focused on reducing churn through improved customer experience mechanisms.</li>
  <li>Data and AI strategists preparing organizations for future AI-augmented CX frameworks.</li>
</ul>

<h3>SupportLogic Product Portfolio</h3>
<ul>
  <li><strong>SupportLogic SX platform</strong> – Provides predictive and generative AI agents for sentiment detection, prioritization, escalation management and case summarization.</li>
  <li><strong>AI Agent-Driven Support Certification</strong> – A three-hour hands-on training module that enables agents and managers to operationalize AI agents across support workflows.</li>
</ul>

<h3>Event Sponsors</h3>
<ul>
  <li>No sponsor information available on the event website as of August 2025.</li>
</ul>

2025-09-16T09:00:00Z

San Jose

SupportLogic: Enterprise AI for Customer Experience Summit San Jose 2025

<p>The AI Conference: Shaping the Future of AI<b></b>2025 is scheduled for September 17–18, 2025, at Pier 48 in the Mission Rock neighborhood of San Francisco. This vendor-neutral event is organized by the creators of MLconf and Ben Lorica, former Program Chair of The O’Reilly Artificial Intelligence Conference.</p>

<p>The conference aims to bring together researchers, engineers, and entrepreneurs to discuss advancements in artificial intelligence. Attendees will have opportunities to learn, collaborate, and network with professionals across various AI disciplines.</p>

<h3>Key Themes of&nbsp;The AI Conference: Shaping the Future of AI 2025</h3>

<ul>
    <li><strong>Artificial General Intelligence (AGI):</strong> Discussions on AGI development and implications, relevant for AI researchers and strategists.</li>
    <li><strong>Foundation Models and Large Language Models (LLMs):</strong> Exploration of <a rel="noopener noreferrer" href="https://www.vktr.com/digital-experience/meet-your-brands-new-bff-the-brand-llm/" target="_blank" title="LLM applications">LLM applications</a> and advancements, pertinent to NLP specialists and data scientists.</li>
    <li><strong><a rel="noopener noreferrer" href="https://www.vktr.com/ai-upskilling/10-top-generative-ai-certifications/" target="_blank" title="Generative AI">Generative AI</a>:</strong> Examination of generative models and their use cases, beneficial for creative technologists and product developers.</li>
    <li><strong>Neural Architectures:</strong> Insights into <a rel="noopener noreferrer" href="https://www.vktr.com/ai-technology/mirror-of-mankind-how-neural-networks-shape-reflect-our-world/" target="_blank" title="neural network design">neural network design</a> and optimization, aimed at machine learning engineers and AI architects.</li>
    <li><strong>AI Infrastructure:</strong> Strategies for building scalable AI systems, crucial for infrastructure engineers and system administrators.</li>
    <li><strong>AI Use Cases:</strong> Case studies demonstrating <a rel="noopener noreferrer" href="https://www.vktr.com/ai-market/notes-on-deepseek-generative-ai-is-all-about-the-applications-now/" target="_blank" title="AI applications">AI applications</a> across industries, informative for business leaders and implementation managers.</li>
    <li><strong>Ethics and Alignment:</strong> Considerations for ethical AI development and alignment with human values, essential for ethicists and policy makers.</li>
    <li><strong>Data Management Tools for AI:</strong> Tools and techniques for effective data handling in AI projects, relevant to data engineers and database administrators.</li>
    <li><strong>AI Startups and Investment:</strong> Insights into the AI startup ecosystem and investment trends, valuable for entrepreneurs and venture capitalists.</li>
</ul>

<h3>The AI Conference: Shaping the Future of AI Target Audience</h3>

<ul>
    <li>AI researchers and data scientists focusing on cutting-edge developments.</li>
    <li>Machine learning engineers and software developers implementing AI solutions.</li>
    <li>Business leaders and product managers exploring AI integration into products and services.</li>
    <li>Investors and venture capitalists interested in emerging AI technologies and startups.</li>
</ul>

<h3>Offerings by The AI Conference</h3>

<ul>
    <li><strong>Speaker Sessions:</strong> Presentations by over 100 experts discussing various AI topics, providing attendees with insights into current research and industry trends.</li>
    <li><strong>Networking Mixers:</strong> Events designed to facilitate connections among attendees, speakers, and sponsors, fostering collaboration and knowledge sharing.</li>
    <li><strong>Startup Showdown:</strong> A platform for early-stage AI startups to showcase their innovations to potential investors and partners, enhancing visibility within the AI community.</li>
    <li><strong>Sponsor Pavilion:</strong> An exhibition area where companies present their AI-related products and services, offering attendees exposure to new tools and technologies.</li>
</ul>

2025-09-17T09:00:00Z

San Francisco

The AI Conference: Shaping the Future of AI San Francisco 2025

<p>
    The IAPP AI Governance Global North America 2025 conference is scheduled for September 18–19, 2025, in Boston. Preceding the main conference, training sessions will be held on September 16–17, with workshops on September 17. The event will convene professionals involved in AI governance, privacy, and digital responsibility to address the challenges posed by emerging AI laws, regulations, and standards.
  </p>

  <p>
    The conference aims to provide attendees with insights into <a rel="noopener noreferrer" href="https://www.vktr.com/digital-experience/a-practical-guide-to-ai-governance-and-embedding-ethics-in-ai-solutions/" target="_blank" title="best practices for AI governance">best practices for AI governance</a> and opportunities to engage with peers developing and deploying AI systems. Discussions will focus on building <a rel="noopener noreferrer" href="https://www.vktr.com/digital-workplace/ai-governance-is-good-business/" target="_blank" title="foundational AI governance practices">foundational AI governance practices</a> and navigating the complexities of compliance in the rapidly evolving technological landscape.
  </p>

  <h3>Key Themes at IAPP AI Governance Global North America 2025</h3>
  <ul>
    <li><strong>Compliance with Emerging AI Regulations</strong> – For compliance officers and legal professionals interpreting new <a rel="noopener noreferrer" href="https://www.vktr.com/ai-ethics-law-risk/ai-regulation-in-the-us-a-state-by-state-guide/" target="_blank" title="AI laws">AI laws</a> and integrating them into organizational policies.</li>
    <li><strong>AI Risk Management and Accountability</strong> – Relevant to risk managers and auditors assessing AI system impacts and establishing accountability frameworks.</li>
    <li><strong>Ethical AI Implementation</strong> – Pertinent for ethics officers and developers focusing on <a rel="noopener noreferrer" href="https://www.vktr.com/ai-ethics-law-risk/ai-is-redefining-human-genius-heres-why-ethics-must-keep-up/" target="_blank" title="responsible AI">responsible AI</a> deployment and mitigating unintended consequences.</li>
    <li><strong>Cross-Border Data Governance</strong> – Useful for data protection officers managing international data flows and aligning with global privacy standards.</li>
    <li><strong>Operationalizing AI Governance</strong> – For program managers and IT leaders embedding <a rel="noopener noreferrer" href="https://www.vktr.com/information-management/best-practices-for-establishing-an-ai-governance-plan/" target="_blank" title="governance practices">governance practices</a> into AI development lifecycles.</li>
  </ul>

  <h3>IAPP AI Governance Target Audience</h3>
  <ul>
    <li>Chief Privacy Officers and Data Protection Officers</li>
    <li>Legal and Compliance Professionals</li>
    <li>AI Ethics and Risk Management Specialists</li>
    <li>Technology and Program Managers overseeing AI initiatives</li>
  </ul>

  <h3>IAPP Offerings</h3>
  <ul>
    <li><strong>Artificial Intelligence Governance Professional (AIGP) Certification</strong> – Validates expertise in AI governance, focusing on risk reduction and policy implementation strategies.</li>
    <li><strong>Training Programs</strong> – Provides in-person and online courses on AI governance, privacy, and data protection to enhance professional competencies.</li>
    <li><strong>Conferences and Events</strong> – Hosts global events facilitating discussions on privacy, AI governance, and digital responsibility among industry leaders.</li>
    <li><strong>Resource Center</strong> – Offers access to research, articles, and tools supporting professionals in navigating AI governance challenges.</li>
  </ul>

  <h3>Event Sponsors</h3>
  <ul>
    <li><strong>Foundational Supporters</strong>: [Sponsor information not specified in the provided content]</li>
  </ul>

(UTC-04:00) Eastern Time (New York)

2025-09-18T09:00:00Z

Boston

IAPP AI Governance Global North America Boston 2025

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