Despite $40B spent on GenAI, only 5% of companies see real ROI. Learn what separates AI winners from endless pilots.

Why Only 5% of Companies Are Seeing Real AI ROI

<p>VKTR is a native digital publication and professional community focused on <strong>the business of enterprise artificial intelligence</strong>.</p>

<p>Our mission is to advance the careers of today’s top AI practitioners and forward thinking leadership via high impact knowledge, networking and recognition (awards).</p>

<p>VKTR is produced by <a href="https://www.simplermedia.com/" target="_blank" rel="noopener">Simpler Media Group</a>, which also publishes&nbsp;<a href="https://www.cmswire.com/" target="_blank" rel="noopener">CMSWire</a>, the leading community of <a href="https://www.cmswire.com/customer-experience/" target="_blank" rel="noopener">digital customer experience professionals</a>, and <a href="https://www.reworked.co/" target="_blank" rel="noopener">Reworked</a>, the leading community of <a href="https://www.reworked.co/digital-workplace/what-is-a-digital-workplace-definition-benefits-best-practices/" target="_blank" rel="noopener">modern digital workplace</a> and <a href="https://www.reworked.co/employee-experience/what-is-employee-experience-and-why-does-it-matter/" target="_blank" rel="noopener">employee experience</a> professionals. </p>

About VKTR

Editorial Channels

<p>Not a VKTR member? We serve AI users and leaders. Join us today — unlock member benefits and accelerate your career, all for free.</p>

Join the Community

Email address

Join us

Privacy

Terms

Contact

Sitemap

Advertising

Shop for research reports, market guides and more...

AI for Business Research

Contributor Guidelines

View the VKTR Editorial Calendar

The Wire

Explore VKTR

AI Risk Management: How to Secure GenAI, Agentic AI and Shadow AI

AI's Voracious Appetite for Land, Water and Power Is Your Next Big Business Risk

ChatGPT, Gemini or Grok? We Tested All 3 — Here’s What You Should Know

OpenAI Launches AgentKit to Streamline AI Agent Development

Visit VKTR: Your guide to AI @ Work

Explore our Family of Brands

VKTR on Linkedin

VKTR on Bluesky

VKTR on X

About Us

Be a VKTR Contributor

VKTR Editorial Calendar

Enterprise AI product and funding news

Press Releases

VKTR Advertising

Contact Us

Explore the AI Disruption Channel

<p>Stay ahead of the curve with VKTR's comprehensive coverage of artificial intelligence disruption across industries. From breakthrough technologies reshaping business operations to regulatory developments impacting AI adoption, we deliver in-depth analysis of how AI is transforming everything from healthcare and finance to manufacturing and creative industries. </p><p>Explore the latest AI news, startup innovations, corporate AI strategies and expert insights on the technologies driving digital transformation. Whether you're a business leader, tech professional or AI enthusiast, discover how artificial intelligence disruption is creating new opportunities and challenges in today's rapidly evolving landscape.</p>

AI Market

AI Disruption

Zendesk Expands AI Capabilities for Service Teams

The Great AI Masquerade: Why Trust, Not Tech, Is Your Real Challenge

The Next Great CMOs: Fluent in AI, Data — and Human Insight

Will Your Next Data Center Be in Space?

Workato Launches Enterprise MCP Platform to Power Secure AI Agents

Qlik Launches No-Code Predictive Analytics for Business Users

Making AI Hiring Tools Work for Everyone

AI Talent Dilemma: Do We Need More Coders or AI-Literate Leaders?

Explore the AI Market Channel

<p>Navigate the rapidly expanding artificial intelligence market with VKTR's comprehensive coverage of corporate strategies, product launches and investment activity shaping the AI industry. Track major acquisitions and mergers, new AI product releases, strategic partnerships and more from tech giants and emerging startups alike. </p><p>From Google's AI developments and Microsoft's strategic moves to breakthrough funding rounds and market-shifting announcements, we deliver comprehensive analysis of the business developments driving AI market evolution. Get insights on company valuations, competitive positioning and the corporate decisions influencing artificial intelligence adoption across industries. Essential intelligence for professionals tracking the AI market landscape.<br></p><div><br></div>

Meta Acquires Rivos to Build Custom AI Chips, Cut Infrastructure Costs

Vertesia Launches Secure AI Assistant for Enterprise Workflows

 Perplexity Launches Search API for AI Developers

Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI

CoreWeave & OpenAI Sign $6.5B Cloud Contract

GPT-5 vs Grok: Which AI Chatbot Is Best for Enterprise Use? 

Explore the AI Platforms Channel

VKTR brings you the emerging AI products that users are adopting to keep pace with innovation, including LLMs, machine learning tools, conversational chatbots and AIaaS.

AI Platforms

The Three Faces of Generative AI

OpenAI: Hallucinations Aren’t a Glitch — They’re a Feature

How Do People Use ChatGPT? What 700M Weekly Users Reveal

Who’s Using AI at Work? Anthropic Index Breaks Down Global Adoption Trends

OpenAI Doesn't Understand Education. That's a Big Problem.

Anthropic Raises $13B Series F at $183B Post-Money; ICONIQ Leads the Round

Explore the AI Ethics, Law & Risk Channel

VKTR brings you the best thinking on how companies, governments, higher education and nonprofits believe we should responsibly develop and use AI.&nbsp;

AI Ethics, Law & Risk

AI in Higher Education: How LMS Platforms Are Rewriting Curriculum — With or Without Faculty

How and Why Agentic AI Changes the Game

The Rise of Shadow AI — And What Leaders Should Do About It

When Copilots Fail: The Risks of Overreliance on AI

‘AI Psychosis’ Is Real, Experts Say — and It’s Getting Worse

Why Ignorance Might Be the Most Valuable Skill of the AI Era

Fundamentals of a Responsible AI Framework

Explore the AI Technology Channel

VKTR brings you the technology that fuels AI, including large language models (LLMs), machine learning (ML), deep learning (DL) and natural language processing (NLP).

AI Technology

The AI Stack: A Breakdown of Modern AI Systems

When AI Learns to Hack: Inside CMU and Anthropic’s Cybersecurity Experiment

10 Best Deep Learning Courses & Certifications

Everyone’s Talking About the AI Bubble — Here’s What’s Really Going On

Survive the AI Takeover of Search — 5 Moves Every Brand Must Make

Explore the AI Upskilling Channel

VKTR brings you the AI courses, certifications, insights and interviews to develop your career.&nbsp;&nbsp;

AI Upskilling

The Innovator's AI Dilemma: Why Playing It Safe Is the Riskiest Strategy

AI Literacy Is the New MBA: Why Executives Must Pass the Fluency Test

6 Steps to Maximize AI ROI and Productivity 

AI's Trojan Horse: Are We Automating Medical Education or Lobotomizing It?

14 Top Prompt Engineering Certifications

From Control to Collaboration: Rethinking How We Align With Agentic AI

Can AI Transcend Our Universe? Training Machines on Alternate Realities

Explore the AI in Customer Experience Channel

VKTR brings you insights on the growing role of AI in customer experience (CX) — including customer service, customer support, contact centers, digital experience (DX), customer data platforms (CDPs) and voice of the customer (VoC).&nbsp;

We teamed up with Kristen Bell, the NiCEst person on earth, to train our AI.&nbsp;&nbsp;<br>The result? Smarter service that’s seamless, connected, and surprisingly human. That’s how you create a NiCEr world.

Kristen Bell is Creating a NiCEr World

Channel Sponsored By:

AI in Customer Experience (CX)

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

AI Reasoning Turns DX Stacks Into Intelligent Orchestrators

Want Real AI Impact in Digital Experience? Fix Your Data Silos

Algolia Launches Agent Studio for Search-powered Enterprise AI Agents

Why Voice AI Is the Most Natural Customer Experience Channel

The Chatbot Era Is Over and Agentic AI Has Arrived

Google Pushes Standards for Agentic AI Commerce With AP2

The Acceleration of Voice AI: Where Customer Service Goes From Here

AI in Customer Experience

Explore the AI in Digital Workplace Channel

VKTR brings you insights on the growing role of AI in the digital workplace (DW) — including remote work and hybrid work — and how companies design and manage the critical balance of people, processes and technology.

AI in Digital Workplace

The Fragile Golden Egg: Protecting Human Connection in the Age of AI

Why AI-Native Platforms Outperform AI Add-Ons

If AI Is Your Best Friend at Work, It Might Be Tanking Your Social Capital

The Hidden Dangers of Workplace AI Personalization

The End of Job Boards? How AI Recruiting Is Changing the Game

Cologix Secures $525M for AI & Cloud Data Center Growth

View all

Researchers Warn of Oversight Gaps as AI Begins Self-Rewriting

Digital Innocence Lost: How AI and Deepfakes Are Fueling the Next Generation of Child Exploitation

View All Topics

Channels

Explore Research Reports

This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.

Get Better at ROI Projections for GenAI in Customer Service

For enterprise leaders building AI strategy into customer operations, task automation isn’t enough. This report, sponsored by NiCE, details how to structure CX automation around outcomes—with scalable orchestration, embedded copilots and data models that span platforms.

AI That Automates Outcomes - Not Just Interactions

How today’s top performers use AI for better customer experiences.

Unlocking the Potential of Artificial Intelligence in Digital Customer Experience

This companion piece to Reworked's annual State of the Digital Workplace report focuses exclusively on AI and machine learning.

Artificial Intelligence and The Digital Workplace: Altering the Future of Work

Research Reports

Explore White Papers

This white paper dives into how AI is helping retail teams cut through the clutter, reduce manual work and make faster, smarter decisions — across customer experience, employee support and operations.

Digital Workplace

Five Ways Retailers Can Leverage AI With Immediate Impact

In this white paper from Glean, learn how leading banks, insurers and credit unions are using AI to modernize operations, sharpen decision-making and deliver standout experiences.

AI in Financial Services: Big Potential, Bigger Payouts

If your AI stops at answering, and your team’s still stuck doing the rest, this is the resource for you. Download the white paper to explore how Glean's Agents evolved from simple responders to workflow-driving collaborators, built for scale.

How to Put AI Agents to Work – at Work

White Papers

The Automation Playbook from NiCE is your new game plan. Packed with 10 proven plays, it shows how to fix the real stuff—like fragmented workflows, overwhelmed agents and CX journeys that fall apart across channels.

The Automation Playbook for Overwhelmed CX Teams

Download Coveo’s ebook to explore the solutions that can help you navigate the complexities of implementing GenAI, allowing your organization to fully capitalize on its potential.

How to Meet Your GenAI Goals While Mitigating the Risks

Download Coveo's ebook to discover how this cutting-edge technology revolutionizes digital self-service.

Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences

View All

Research

Explore Webinars

Boost self-service by 30% and slash call volume by 63% with agentic AI.

(UTC-07:00) Pacific Time (Los Angeles)

2025-10-16T09:00:00Z

Online

Agentic AI Playbook: Real-World Customer Service Use Cases You Can Deploy Now

Discover how the DAM + AI duo makes content smarter, stronger and more accessible.

2025-10-22T09:00:00Z

Beyond Storage: Smarter Content, Bigger Impact with DAM + AI

Content stalled? Dev overloaded? You’re not the only one. Learn how streamlined WebOps bridges the publishing gap.

(UTC-08:00) Pacific Time (Los Angeles)

2025-11-06T11:00:00Z

Fix the Content Bottleneck: Build a Better WebOps Strategy

Webinars

Explore Conferences

<p>
    World Summit AI 2025 is scheduled for October 8–9, 2025, at the <a href="https://www.taets.com/en/" title="Taets Art &amp; Event Park, in the Netherlands" target="_blank" rel="noopener">Taets Art &amp; Event Park, in the Netherlands</a>. The event will convene a global assembly of AI professionals, including enterprise leaders, startup innovators, investors, and academic researchers. &nbsp;  </p>

  <p>
    As part of the broader World AI Week, the summit will feature keynote presentations, panel discussions, and networking opportunities. The focus will be on the latest developments in artificial intelligence and their applications across various industries. &nbsp;  </p>

  <h3>Key Themes at World Summit AI 2025</h3>
  <ul>
    <li><strong>AI Infrastructure and Scalability</strong> – Relevant for CTOs and cloud architects focusing on <a rel="noopener noreferrer" href="https://www.vktr.com/ai-disruption/dont-wait-for-the-ai-flood-how-to-build-your-ark-now/" target="_blank" title="building scalable AI systems">building scalable AI systems</a>.</li>
    <li><strong>Generative AI Applications</strong> – Useful for product managers and developers working on content generation and creative tools.</li>
    <li><strong>AI in Healthcare</strong> – Pertinent to healthcare executives and data scientists exploring <a rel="noopener noreferrer" href="https://www.vktr.com/ai-disruption/beyond-efficiency-ais-role-in-smarter-healthcare/" target="_blank" title="AI-driven diagnostics and treatment plans">AI-driven diagnostics and treatment plans</a>.</li>
    <li><strong>Ethics and Regulation</strong> – Important for legal advisors and compliance officers monitoring <a rel="noopener noreferrer" href="https://www.vktr.com/digital-workplace/ai-governance-is-good-business/" target="_blank" title="AI governance">AI governance</a> frameworks.</li>
    <li><strong>AI in Finance</strong> – Beneficial for financial analysts and fintech professionals implementing <a rel="noopener noreferrer" href="https://www.vktr.com/ai-upskilling/10-top-ai-certifications-in-risk-management/" target="_blank" title="AI in risk assessment">AI in risk assessment</a>&nbsp;and trading algorithms.</li>
  </ul>

  <h3>Target Audience</h3>
  <ul>
    <li>Chief Technology Officers and AI strategists</li>
    <li>Machine learning engineers and data scientists</li>
    <li>Policy makers and regulatory professionals</li>
    <li>Startup founders and venture capitalists</li>
  </ul>

  <h3>Event Sponsors</h3>
  <ul>
    <li>Microsoft</li>
    <li>Google</li>
    <li>IBM</li>
    <li>Amazon Web Services</li>
    <li>Intel</li>
    <li>NVIDIA</li>
    <li>Accenture</li>
    <li>Salesforce</li>
    <li>SAP</li>
    <li>Oracle</li>
  </ul>

(UTC+02:00) Central European Time (Budapest)

2025-10-08T09:00:00Z

(UTC+02:00) Central European Time (Warsaw)

Amsterdam

World Summit AI Amsterdam 2025

<p>
      The Oracle AI World 2025 event will be held Oct. 13–16, at <a href="https://www.venetianlasvegas.com/resort/trip-guides/venice-meets-vegas.html" title="The Venetian Conference &amp;amp; Expo Center" target="_blank" rel="noopener">The Venetian Conference &amp; Expo Center</a> in Las Vegas. <a href="https://www.propelapps.com/blog/propel-apps-to-showcase-connected-workforce-platform-at-oracle-ai-world-2025" title="Propel Apps" target="_blank" rel="noopener">Propel Apps</a> will exhibit the AI-powered Connected Workforce Platform during the event, showcasing solutions for inventory, maintenance, logistics and related Oracle operations.&nbsp; &nbsp; &nbsp;</p>
    <p>
      Propel Apps offers Oracle-certified mobile ERP and supply chain applications compatible with EBS, SCM Cloud and Fusion. Modules include digital forms, operator rounds, expense reporting, electronic bills of lading and asset maintenance. Live demonstrations and expert sessions will provide operational insight. &nbsp;    </p>
  

  <section>
    <h3>Oracle AI World 2025 Themes</h3>
    <ul>
      <li>AI-powered mobile ERP and connected workforce platforms for operations managers, supply chain leads and mobile technology architects needing Oracle-certified mobile and offline capabilities.</li>
      <li>Integration of Oracle ecosystems (EBS, SCM Cloud, Fusion) with mobile-first and IIoT tools for Oracle solutions architects, IT leaders and ERP modernization teams.</li>
      <li>Real-time operational visibility and process digitization (inventory, maintenance, logistics) for supply chain directors, <a rel="noopener noreferrer" href="https://www.vktr.com/ai-news/how-oracles-new-ai-features-could-save-utilities-billions/" target="_blank" title="maintenance supervisors and plant operations leaders">maintenance supervisors and plant operations leaders</a>.</li>
      <li>License-free or pay-as-you-go mobile deployment models for procurement managers, financial controllers and Oracle customer success teams minimizing upfront costs.</li>
    </ul>
  </section>

  <section>
    <h3>Oracle AI World 2025 Target Audience</h3>
    <ul>
      <li>Oracle solutions architects and ERP managers extending EBS, SCM and Fusion with mobile capabilities.</li>
      <li>Supply chain or operations directors seeking real-time data, improved maintenance and asset reliability.</li>
      <li>Plant maintenance and asset maintenance supervisors reducing downtime and improving field productivity.</li>
      <li>CIOs and IT leaders evaluating mobile strategy, offline support and IIoT integrations in Oracle environments.</li>
    </ul>
  </section>

  <section>
    <h3>Propel Apps Product Summary</h3>
    <ul>
      <li><strong>Mobile Supply Chain for Oracle EBS</strong> — mobile apps for inventory, logistics and shipping workflows integrated with Oracle EBS.</li>
      <li><strong>Mobile Supply Chain for Oracle SCM Cloud</strong> — supply chain tools optimized for Oracle SCM Cloud deployments.</li>
      <li><strong>Mobile Asset Maintenance (Oracle Cloud &amp; SAP)</strong> — mobile and offline work order, scheduling and maintenance management.</li>
      <li><strong>Additional modules</strong> — Safety Management, Smart Scheduler, Digital Forms, Electronic Bill of Lading, Operator Rounds, IIoT Asset Monitoring and Mobile Expense for field operations and compliance.</li>
    </ul>
  </section>

  <section>
    <h3>Sponsors &amp; Partners</h3>
    <ul>
      <li><a href="https://kpmg.com/us/en/events/2025/oracle-aiworld-2025.html" title="KPMG" target="_blank" rel="noopener">KPMG</a> — Global Sponsor of Oracle AI World 2025. </li>
      <li><a href="https://appsassociates.com/events/apps-associates-at-oracle-ai-world-2025-as-a-showcase-sponsor/" title="Apps Associates" target="_blank" rel="noopener">Apps Associates</a> — Showcase Sponsor. </li>
    </ul>
  </section>

2025-10-13T09:00:00Z

Las Vegas

Oracle AI World Las Vegas 2025

<p>Dreamforce 2025 is scheduled for October 14–16, 2025, at the <a href="https://www.moscone.com/" title="Moscone Center in San Francisco" target="_blank" rel="noopener">Moscone Center in San Francisco</a>. Hosted by Salesforce, the event will also be available virtually via Salesforce+.</p>
  <p>The conference will include more than 1,500 sessions such as keynotes, breakout sessions, hands-on training and roundtables. Topics will cover advancements in CRM, artificial intelligence and the broader Salesforce platform ecosystem.</p>

  <h3>Key Themes at Dreamforce 2025</h3>
  <ul>
    <li><strong>Artificial Intelligence Integration:</strong> Applications of <a href="https://www.cmswire.com/customer-experience/will-salesforce-upend-its-crm-strategy-with-generative-ai/" title="AI in CRM" target="_blank" rel="noopener">AI in CRM</a> workflows, relevant for IT leaders and data science professionals.</li>
    <li><strong>Customer Success Strategies:</strong> Best practices for <a href="https://www.cmswire.com/customer-experience/customer-retention-strategies-key-metrics-examples/" title="improving customer retention and satisfaction" target="_blank" rel="noopener">improving customer retention and satisfaction</a>, valuable to customer service and success leaders.</li>
    <li><strong>Salesforce Platform Innovations:</strong> Product and feature updates across the <a href="https://www.cmswire.com/the-wire/salesforce-empowers-customers-with-new-integrated-ecommerce-storefronts-in-starter-and-pro-suite/" title="Salesforce suite" target="_blank" rel="noopener">Salesforce suite</a>, essential for admins, architects and developers.</li>
    <li><strong>Agentforce Transformation:</strong> Use of <a href="https://www.cmswire.com/contact-center/patch-your-agentic-ai-usability-cracks-before-your-customers-walk/" title="AI agents" target="_blank" rel="noopener">AI agents</a> in enterprise settings, of interest to strategists and transformation leaders.</li>
  </ul>

  <h3>Who Should Attend Dreamforce 2025</h3>
  <ul>
    <li>Chief Information Officers and Chief Technology Officers</li>
    <li>CRM and Salesforce Administrators</li>
    <li>Data Scientists and AI Engineers</li>
    <li>Customer Experience and Service Managers</li>
  </ul>

  <h3>Salesforce Product Offerings</h3>
  <ul>
    <li><strong>Sales Cloud:</strong> CRM platform for managing leads, opportunities, forecasting and sales analytics across B2B and B2C pipelines.</li>
    <li><strong>Service Cloud:</strong> Customer support platform with tools for case management, self-service portals and omnichannel service delivery.</li>
    <li><strong>Marketing Cloud:</strong> Suite of tools for campaign automation across email, social, mobile and digital advertising channels.</li>
    <li><strong>Commerce Cloud:</strong> Digital commerce platform for managing personalized shopping experiences across web and mobile.</li>
    <li><strong>Experience Cloud:</strong> Platform for building branded portals, forums and customer-facing digital experiences.</li>
    <li><strong>Analytics Cloud:</strong> Data visualization and BI toolset for generating dashboards and performance reports.</li>
    <li><strong>Integration Cloud:</strong> Suite for connecting Salesforce with third-party applications and systems through APIs and middleware.</li>
    <li><strong>Einstein AI:</strong> Built-in AI features across Salesforce products offering predictive insights and intelligent recommendations.</li>
    <li><strong>Slack Integration:</strong> Native collaboration tools for workflow automation and real-time messaging within Salesforce environments.</li>
  </ul>

  <h3>Dreamforce 2025 Sponsors</h3>
  <ul>
    <li>Accenture</li>
    <li>Deloitte Digital</li>
    <li>AWS</li>
    <li>IBM</li>
    <li>OwnBackup</li>
    <li>Slack</li>
  </ul>

2025-10-14T09:00:00Z

San Francisco

Salesforce: Dreamforce San Francisco 2025

Conferences

Events

VKTR.com

Articles Tagged "Ai Pilots"