Articles Tagged "Customer Loyalty"

Tale of Two Countries: US vs. Japan in Customer Experience and AI

Why AI Agents Are the New Power Players in Online Shopping and Loyalty

Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers

Survive the AI Takeover of Search — 5 Moves Every Brand Must Make

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

Your AI Is Talking to Customers — But Are You Measuring What Matters?

AI in Customer Experience: Powerful Use Cases You Shouldn’t Ignore

AI Needs a Customer Strategy, Not Just a Use Case

Inside USPS’s Plan to Reinvent Customer Service With AI

Agentic AI: A New, Global Imperative for Customer Experience Leaders

The Contact Center’s New MVP? AI Chatbots That Know When to Escalate

AI Just Matched Your Humans in Customer Satisfaction

How AI Analytics Transforms Customer Experience Into a Strategic Investment

Survey Shuffle to AI Shuffle: Medallia Wants to Reshape the CX Deck

Mobile World Congress 2025: AI, 6G and the Future of Connected Customer Experiences

AI: Your Digital Lighthouse for 24/7 Customer Engagement

Two Years of Generative AI: How Has Customer Experience Delivery Changed?

Agentic CX and Marketing: The Future of Customer Journeys

AI in Customer Experience: Are Your Teams Ready?

Stop Building AI Without Customer Feedback

Emotion Is the New Metric: The Rise of Sentiment Analysis in Retail

Google’s Customer Engagement Suite: CX Progress or Peril for Competition?

From Cherry Farms to AI Chatbots: Transforming Without Losing Your Roots

3 AI Use Cases That Can Seriously Elevate Customer Experience

Investing in AI Marketing Technology? 3 Areas With the Biggest Returns

Is Your Marketing Organization Generative AI-Ready?

AI’s Role in Shaping the Future of Customer Experience