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Better Data Means Better AI Across the Customer Journey

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This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.

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(UTC-08:00) Pacific Time (Los Angeles)

2025-11-20T09:00:00Z

Online

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<p>Enterprise AI World 2025 is scheduled for November 19–20, 2025 at the <a href="https://www.marriott.com/en-us/hotels/wasjw-jw-marriott-washington-dc/overview/" title="JW Marriott Washington DC" target="_blank" rel="noopener">JW Marriott Washington DC</a>. The event focuses on actionable AI strategies and technologies being implemented by global enterprises.</p>
<p>As part of KMWorld 2025, the conference features case studies, executive-led presentations, and a solutions showcase. Attendees will explore real-world AI use cases across knowledge management, search, analytics, and enterprise transformation.</p>

<h3>Themes at Enterprise AI World 2025</h3>
<ul>
  <li><a rel="noopener noreferrer" href="https://www.vktr.com/information-management/the-hidden-infrastructure-costs-of-enterprise-ai-adoption/" target="_blank" title="Enterprise AI adoption">Enterprise AI adoption</a> strategies and deployment frameworks—for CDOs, CIOs and AI leaders seeking operational impact</li>
  <li>AI-driven knowledge management and <a rel="noopener noreferrer" href="https://www.vktr.com/ai-news/google-ai-search-under-fire-uk-regulators-launch-investigation/" target="_blank" title="search systems">search systems</a>—for knowledge officers and information architects</li>
  <li>Use of <a rel="noopener noreferrer" href="https://www.vktr.com/customer-experience/how-ai-analytics-transforms-customer-experience-into-a-strategic-investment/" target="_blank" title="AI and automation in business analytics">AI and automation in business analytics</a> and decision support—for analytics and data science executives</li>
  <li>Cross-functional integration of AI across CRM, KM, content and taxonomy systems—for IT leaders driving enterprise transformation</li>
</ul>

<h3>Who Should Attend Enterprise AI World 2025</h3>
<ul>
  <li>Chief AI, data and knowledge officers responsible for strategic AI adoption</li>
  <li>CIOs, CTOs and IT leaders integrating AI across systems and enterprise platforms</li>
  <li>Analytics and data science directors deploying actionable AI use cases</li>
  <li>Information architects and knowledge management professionals building content-driven AI workflows</li>
</ul>

<h3>Enterprise AI World Source Sponsors 2025</h3>
<ul>
  <li>Graphwise — platinum sponsor focused on graph database and taxonomy integration capabilities</li>
  <li>Grazitti Interactive — gold sponsor offering AI workflows and knowledge management tools</li>
  <li>NICE Inc. — sponsor showcasing AI-powered CX and automation platforms</li>
  <li>M-Files — sponsor presenting metadata-driven knowledge automation solutions</li>
  <li>eGain — sponsor featuring enterprise AI-powered customer service knowledge tools</li>
</ul>

<h3>Enterprise AI World 2025 Products Mentioned</h3>
<ul>
  <li>Graphwise Suite — graph database, taxonomy management and NLP services for enterprise knowledge consolidation</li>
  <li>M-Files Platform — metadata-driven architecture with AI-enabled workflow automation for enterprise document and compliance management</li>
  <li>NICE CXone — cloud-native customer experience platform with AI-routing, analytics and agent assist capabilities</li>
  <li>eGain Knowledge Hub — AI-powered service knowledge platform for customer support optimization</li>
</ul>

(UTC-05:00) Eastern Time (New York)

2025-11-19T08:00:00Z

Washington, DC 

Enterprise AI World Washington DC 2025

<p>The Driving Organizational Change Conference will be held on Nov. 20, 2025 at 10 Union Street, London. This is a one‑day, cross‑sector gathering designed for senior people‑and‑change professionals.</p>

<p>The conference focuses on scalable, practical methods for leading large‑scale <a href="https://www.reworked.co/digital-workplace/dont-wait-to-finish-digital-transformation-plans-before-exploring-ai/" title="transformation through AI" target="_blank" rel="noopener">transformation through AI</a>, leadership alignment, <a href="https://www.reworked.co/employee-experience/culture-eats-remote-strategy-for-breakfast/" title="culture" target="_blank" rel="noopener">culture</a>, resilience and data governance. It targets brands, public sector and global organizations navigating complex change.</p>

<h3>Driving Organizational Change Conference Themes</h3>
<ul>
  <li>AI‑enabled transformation &amp; real‑world case studies – ideal for CXOs and transformation leads planning scalable automation initiatives.</li>
  <li>Stakeholder engagement &amp; adoption strategies – useful to VPs and directors responsible for change roll‑out and buy‑in.</li>
  <li>Employee engagement &amp; resilience – targeted at HR and people‑operations professionals designing workforce adaptability.</li>
  <li>Culture change &amp; hybrid working models – relevant to organizational development specialists managing post‑pandemic workplace shifts.</li>
  <li>Geopolitical resilience &amp; data privacy – directed at strategy, risk and compliance leaders operating in global frameworks.</li>
  <li>Change communication &amp; behavioral science – effective for <a href="https://www.reworked.co/employee-experience/using-internal-communications-to-elevate-the-employee-experience/" title="internal communications" target="_blank" rel="noopener">internal communications</a> and <a href="https://www.reworked.co/digital-workplace/reinventing-internal-comms-with-the-scottish-funding-councils-martin-stubbs-partridge/" title="change‑management" target="_blank" rel="noopener">change‑management</a> practitioners.</li>
</ul>

<h3>Who Should Attend&nbsp;Driving Organizational Change Conference</h3>
<ul>
  <li>Chief People Officers and HR directors overseeing organization‑wide transformation.</li>
  <li>VPs or heads of change management seeking proven engagement frameworks.</li>
  <li>Risk, compliance or strategy directors responsible for data privacy and geopolitical risk.</li>
  <li>Internal communications or OD leads focused on hybrid culture and behaviour change.</li>
</ul>

<h3>Global Insight Conferences – Core Products</h3>
<ul>
  <li>In‑person leadership conferences – high‑value, one‑day events covering AI, culture, resilience and change management.</li>
  <li>Industry‑focused networking exhibitions – curated peer engagement to accelerate decision‑making and adoption.</li>
  <li>Sponsored speaking and exhibit packages – options for branded sessions, demos and partner visibility.</li>
  <li>Research‑led program development – agenda built on interviews with senior change professionals to surface current challenges.</li>
</ul>

<h3>Event Sponsors</h3>
<ul>
  <li>Global Insight Conferences (organizer)</li>
  
</ul>

(UTC+00:00) United Kingdom Time

2025-11-20T08:30:00Z

London

Driving Organizational Change Conference London 2025

<p>AWS re:Invent is scheduled for December&nbsp;1–5,&nbsp;2025 in Las&nbsp;Vegas. The conference spans multiple venues along the Las&nbsp;Vegas Strip, including <a href="https://www.caesars.com/meetings/properties/caesars-forum" title="Caesars Forum" target="_blank" rel="noopener">Caesars Forum</a>, <a href="https://mandalaybay.mgmresorts.com/en.html" title="Mandalay Bay" target="_blank" rel="noopener">Mandalay Bay</a>, <a href="https://mgmgrand.mgmresorts.com/en.html" title="MGM&amp;nbsp;Grand" target="_blank" rel="noopener">MGM&nbsp;Grand</a>, <a href="https://www.venetian-weymouth.com/" title="The Venetian" target="_blank" rel="noopener">The Venetian</a>, <a href="https://www.wynnlasvegas.com/rooms-and-suites/encore-rooms/encore-deluxe-resort" title="Encore" target="_blank" rel="noopener">Encore</a> and <a href="https://www.wynnlasvegas.com/" title="Wynn" target="_blank" rel="noopener">Wynn</a>.</p>
<p>The week‑long event features five keynotes, hundreds of technical and leadership sessions, AWS certification bootcamps and an expansive Expo. Attendees gain direct access to <a href="https://www.cmswire.com/digital-experience/aws-ceo-qa-matt-garman-on-amazons-4b-anthropic-bet-and-ai-strategy/" title="AWS experts" target="_blank" rel="noopener">AWS experts</a> and partners, participate in networking events like re:Play and explore hands‑on labs focused on cloud innovation. </p>

<h3>Key themes for AWS re:Invent</h3>
<ul>
  <li>Cloud innovation &amp; <a href="https://www.reworked.co/digital-workplace/generative-ai-blurs-build-vs-buy-lines/" title="generative AI" target="_blank" rel="noopener">generative AI</a> – deep‑dive sessions for architects, developers and data scientists seeking to implement scalable <a href="https://www.cmswire.com/customer-experience/nice-to-acquire-cognigy-for-955m-to-advance-ai-powered-cx-solutions/" title="AI‑powered solutions" target="_blank" rel="noopener">AI‑powered solutions</a>.</li>
  <li>Serverless computing &amp; containerization – practical workshops and code talks for DevOps engineers and platform teams managing microservices and event‑driven architectures.</li>
  <li>Security &amp; compliance – expert frameworks and best practices for security architects and cloud risk managers to safeguard hybrid and multi‑cloud environments.</li>
  <li>Cost optimization &amp; sustainability – strategic breakout talks for IT finance and operations leaders focused on reducing consumption costs and hitting environmental targets.</li>
  <li>Professional development &amp; certification – bootcamps targeting individual contributors and team leads preparing for AWS role‑based certification exams.</li>
</ul>

<h3>Who should attend AWS re:Invent</h3>
<ul>
  <li>Cloud architects and DevOps leaders seeking hands‑on techniques and peer networking.</li>
  <li>Security and compliance officers responsible for governance in cloud environments.</li>
  <li>Data scientists and ML engineers evaluating AWS AI and generative model services.</li>
  <li>CIOs, CTOs and platform leads shaping cloud strategy and enterprise adoption.</li>
</ul>

<h3>AWS product portfolio overview</h3>
<ul>
  <li>AWS compute offerings – including EC2 instances, Lambda functions, ECS/EKS container platforms and AWS Batch for scalable serverless and microservices deployment.</li>
  <li>AWS AI &amp; ML services – featuring SageMaker for model development, Bedrock foundation models marketplace and Trainium/Inferentia chips for optimized training and inference workloads. </li>
  <li>AWS security &amp; identity – such as IAM for access control, AWS Shield for DDoS protection and AWS Security Hub for cross‑service threat monitoring.</li>
  <li>AWS data &amp; analytics – covering S3 for object storage, Redshift for data warehousing, Athena for serverless queries and EMR for big data processing.</li>
  <li>AWS developer &amp; management tools – including CloudFormation for infrastructure as code, CodePipeline for CI/CD and CloudWatch for monitoring and observability.</li>
</ul>

<h3>Event sponsors</h3>
<ul>
  <li>Emerald sponsors: Capgemini, NVIDIA</li>
  <li>Diamond sponsors: GitHub, SAP</li>
  <li>Executive Summit sponsor: McKinsey &amp; Company</li>
</ul>

2025-12-01T08:00:00Z

Las Vegas

AWS: re:Invent Las Vegas 2025

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