News
AI News
Salesforce Launches Agentblazer Legend: New AI Certification for Enterprise Professionals in 2025
News Analysis
Digital Workplace
ServiceNow and Salesforce Fight to Be the Center of AI Agent Operations
News Analysis
Customer Experience
The Self-Service BI Bottleneck Is Back—Can Agentic AI Fix It?
News Analysis
Digital Workplace
Big Tech Bets Billions on GenAI, But Adoption Is Slow
Feature
Digital Workplace
Agentforce in Slack Turns the Comms Tool Into an AI-Powered Workplace Hub
Editorial
Customer Experience
Salesforce Introduces Agentforce for Retail: Automation Meets Personalization
News
AI Disruption
Agentforce 2.0: Salesforce’s Bold Move Into Digital Labor
News
Digital Workplace
Salesforce Brings an End to the 'Work of Work'
Interview
Customer Experience
Marc Benioff’s Blueprint for CX Success with AI-Driven Customer Agents
Feature
Digital Workplace
Will Your Next Hire Be an AI Agent?
News
AI News
Salesforce Releases Agentforce
Editorial
AI News
Salesforce Survey Reveals 'AI Dilemma' for CIOs
News
AI News
Salesforce Acquiring Zoomin to Help Power AI Agents
News Analysis
Digital Workplace
Businesses Learn What AI Can Actually Do
News
Customer Experience
Will Agentforce Be the Most Significant Innovation in Salesforce's History?
Feature
AI Upskilling
Q&A: Nate Nichols, VP of Product Management at Tableau, on GenAI in Sales and Marketing
Editorial
Customer Experience
Will Salesforce Upend Its CRM Strategy With Generative AI?
Feature
Customer Experience
The AI Advantage: Is Your CX Falling Behind?
Feature
AI Market
10 Top AI Companies Defining the Market
News
Digital Experience
Salesforce Expands AI Arsenal With New Marketing Tools and Partnerships
News
Digital Experience
Salesforce Brings Conversational AI to Work With Launch of Slack GPT
News
Digital Marketing
Hootsuite Launches OwlyWriter AI as Social Media Management Market Heats Up
News Analysis
Customer Experience
A New Era of AI Transformation in the CRM Industry Arrives
News
Digital Workplace
Microsoft Teams v2.0 Debuts, Salesforce Shutters Future Forum, More News
News
Web CMS
Salesforce Joins the Battle for Smart CRM Dominance With Launch of Einstein GPT
Feature
Customer Experience
Do Your Customers Trust You on AI, Data Collection and Customer Experience?
News
Customer Experience
Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements