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The Business of Enterprise AI
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AI Upskilling

VKTR brings you the AI courses, certifications, insights and interviews to develop your career.  

Featured Reading

Feature
Article
AI Upskilling
3 ChatGPT Language Strategies for Better Prompts and Outputs
ChatGPT users should reframe their understanding of language when using the chatbot.
Feature
Article
AI Upskilling
How to Use Role-Playing Prompts for Better AI-Generated Images
How can you get the GenAI photo you want?
Feature
Article
AI Upskilling
How to Detect AI-Generated Content
How can you detect AI content manually and with software?
Editorial
Article
AI Upskilling
Building the Skills to Succeed as an AI-Augmented Worker
What skills should employees develop for the AI age?
Editorial
Article
Learning & Development
Both Upskilling and Reskilling Are Critical in the AI-Driven Workplace
Upskilling and reskilling are not one-time endeavors but ongoing processes.

Featured eBook

Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
This blueprint lays out a new approach: build around AI as the system of intelligence, orchestrating channels, tools and people. From conversational AI to generative automation to backend orchestration, it shows how to re-architect for speed, personalization and scale.
Designing an AI-Native Contact Center

People Covering AI Upskilling

Solon Teal is a product operations executive with a dynamic career spanning venture capitalism, startup innovation and design. As a...
Solon TealSolon Teal is a product operations executive with a dynamic career spanning venture capitalism, startup innovation and design. As a...
Corey J. Hynes is the executive chairman of Skillable’s Board of Directors, assuming the role after serving as founder and...
Corey HynesCorey J. Hynes is the executive chairman of Skillable’s Board of Directors, assuming the role after serving as founder and...
Natalie Bidnick Andreas is an award-winning educator and digital strategist with more than 17 years of experience working with over...
Natalie Bidnick AndreasNatalie Bidnick Andreas is an award-winning educator and digital strategist with more than 17 years of experience working with over...
Christina X. Wood is a working writer and novelist. She has been covering technology since before Bill met Melinda and...
Christina X. WoodChristina X. Wood is a working writer and novelist. She has been covering technology since before Bill met Melinda and...
Sharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Sharon FisherSharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Neil Savage is a freelance science and technology writer. His focus areas include photonics, physics, computing, materials science and semiconductors....
Neil SavageNeil Savage is a freelance science and technology writer. His focus areas include photonics, physics, computing, materials science and semiconductors....
Featured Research
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Read now
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Read now
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Read now
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Read now
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
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Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
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Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now