Latest Articles by Scott Clark

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

Inside Anthropic’s $1.5B Generative AI Copyright Lawsuit Settlement

‘AI Psychosis’ Is Real, Experts Say — and It’s Getting Worse

9 AI Chatbot Platforms You Should Consider for 2025

AI in the Real World: What’s Changing at Work, Online and at Home

Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust

Best Free AI Tools in 2025: Top Picks for Writing, Design, Productivity and More

AI Supercomputers in 2025: Performance, Power & Sustainability Trends

OpenAI’s Ad-Supported ChatGPT: A New Rival to Google’s Search Empire?

Google AI Search Under Fire: UK Regulators Launch Investigation

Trump’s $92B AI and Energy Bet Sparks Confusion and Debate

AI Compliance Audit Checklist: What to Expect & How to Prepare

Judge Backs Anthropic: AI Training on Legal Books Ruled Fair Use

Anthropic Accused of Massive Data Theft in Reddit Lawsuit

AI Reality Check: Microsoft's Chief Scientist on the Future of Work

Just Chatbots? What AI in Customer Experience Really Looks Like

ChatGPT, Gemini or Grok? We Tested All 3 — Here’s What You Should Know

Google’s A2A Protocol: A New Standard for AI Agent Interoperability

AI Agents at Work: Inside Enterprise Deployments

Meta’s Llama 4 Models Spark Momentum — and Scrutiny — for Open-Source AI

What Are AI Agents? The Autonomous Software Changing How Work Gets Done

Smarter Than a Chatbot: Inside the New Era of Domain-Specific AI Assistants

As Quantum Hardware Advances, the Real-World Stakes Are Getting Clearer

Is This the Year of the Artificial Intelligence Call Center?

Top 6 Generative AI Certifications for Marketers

The Contact Center’s New MVP? AI Chatbots That Know When to Escalate

Are AI Models Running Out of Training Data?