Salesforce Agentforce World Tour Boston 2026

Salesforce brings its Agentforce AI platform to Boston for hands-on training, demos and customer success stories.

The Salesforce Agentforce World Tour Boston 2026 is a one-day event on June 24 at the Hynes Convention Center. It focuses on Salesforce's AI-powered automation platform, Agentforce, and brings together professionals looking to automate support processes, improve customer experiences and pursue agent-first business outcomes.

Attendees participate in sessions, product demos and hands-on training covering topics such as autonomous agents, real-time decision-making and building custom AI solutions using Salesforce tools. The event features customer success stories from companies including Pandora, PenFed and CIBC, along with networking opportunities with peers and industry figures.

Salesforce Agentforce World Tour Boston 2026 Focus Areas

• AI-Powered Customer Service Automation — Applying Agentforce capabilities to automate service workflows and reduce manual effort.
• Autonomous Agents and Real-Time Decision-Making — Deploying AI agents that act and adapt in real time.
• Building Custom AI Solutions with Agentforce — Using Salesforce tools to design and deploy tailored AI agents.
• Customer Experience Enhancement — Leveraging automation to improve end-to-end customer interactions.
• Agent-First Business Outcomes — Structuring operations around AI agents as a primary driver of results.

Who Should Attend Salesforce Agentforce World Tour Boston 2026

The event is designed for professionals involved in customer service strategy, IT operations, sales enablement and AI implementation. Agentic customer experience is an increasingly important consideration for many of these roles. Key audience personas include:

• Customer Service Leaders — Executives and managers overseeing support operations and service delivery.
• IT and Operations Managers — Technology leaders responsible for platform adoption and process automation.
• Sales and Marketing Teams — Revenue-focused professionals exploring AI-driven engagement strategies.
• AI and Automation Professionals — Practitioners building or managing AI agent deployments.