Latest Articles by Dom Nicastro

Rime Lands $24M Series A to Scale Voice AI

Customer Contact Week 2026: Capturing the AI Announcements in Contact Center Technology

Verint Launches 3 Agentic AI Tools for Contact Centers

RingCentral Adds Agentic AI to RingCX Platform

Five9 Debuts Agentic Voice AI Agents for Contact Centers

Konecta Debuts Kolibri to End AI Pilot Purgatory

AI Will Eliminate Nearly Half of All Customer Service Jobs by 2030

What Did 1 Billion Google AI Mode Users Search for Over Past Year?

PolyAI Makes Enterprise Conversational AI Self-Serve

Sierra Raises $950M at $15B Valuation, Eyes Transformation Beyond Customer Support

PolyAI Launches Agent Development Kit to Put Enterprise CX Development Back in Developers' Hands

DOJO AI Raises $6M Seed Round to Expand Agentic Marketing Platform

Nvidia CEO Jensen Huang Tells the SaaS World: Agentic Is Here. Adobe Is Listening

Microsoft AI CEO Says Marketing Will Be Automated in 18 Months

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Decagon Triples Valuation to $4.5B With $250M Series D

Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam

Parloa Raises $350M for Enterprise Customer Experience

Google Unveils Gemini Enterprise for Customer Experience

Zendesk Acquires Unleash for Generative AI, RAG Knowledge Search

Conductor Launches ChatGPT App for AI Search Intelligence

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Coveo Launches RAG-as-a-Service for AWS AI Agents

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

The Great AI Readiness Divide in Marketing

Qlik Launches No-Code Predictive Analytics for Business Users