Customer Contact Week Europe Amsterdam 2026

Customer contact and CX leaders convene in Amsterdam for strategy sessions on AI, automation and customer journey design.

Customer Contact Week (CCW) Europe 2026 runs Oct. 5–7 at Passenger Terminal Amsterdam, a waterfront venue in the city center. The event brings together senior customer management leaders for sessions on AI, automation, customer journey design, data-driven decision-making and operational strategy.

The program features over 250 speakers across 125 sessions, according to event organizers. It aims to deliver strategic insight, benchmarking, practical tools and peer networking for customer experience (CX) and contact center professionals. The event also includes a dedicated track called Agent of the Future, designed for high-potential frontline agents.

CCW Europe 2026 Focus Areas

• AI and Automation — Exploring the integration of AI in contact centers to enhance customer service and operational efficiency.
• Customer Journey Design — Strategies to optimize customer interactions and experience across channels.
• Data-Driven Decision-Making — Leveraging analytics to inform customer management strategies.
• Operational Strategy — Balancing digital transformation with human-led service excellence.
• Workforce Transformation — Developing future CX leaders and adapting to evolving customer expectations.

Who Should Attend CCW Europe2026

The event targets CX and contact center professionals across a range of seniority levels:

• Senior customer management leaders — Decision-makers responsible for customer contact, CX and digital service strategies.
• CX and service professionals — Those seeking strategic insight and practical tools for improving customer outcomes.
• Contact center leaders — Professionals focused on AI, automation and digital transformation initiatives.
• Digital service strategists — Leaders balancing technology adoption with human-led service models.
• Aspiring frontline leaders — Agents pursuing leadership development through the Agent of the Future program.

CCW Europe 2026 Sponsors 

• LivePerson (Platinum Partner)
• SoundHound AI (Platinum Partner)
• Five9 (Gold Partner)
• Verint (Gold Partner)
• Zendesk (Gold Partner)