Latest AI in Customer Experience

PolyAI Launches Agent Development Kit to Put Enterprise CX Development Back in Developers' Hands

Nvidia CEO Jensen Huang Tells the SaaS World: Agentic Is Here. Adobe Is Listening

Stop Blaming AI: Why Your Customer Service Experience Feels Broken

Where AI Wins — And Where It Still Falls Apart in Customer Service

AI Has Changed Sales Prep — And Your Pitch Needs to Catch Up

Your Customers Trust Humans More Than AI — Even When AI Is Right

Senator Mark Warner on AI's Risks: 'I Am Terrified.'

Embodied AI Is Changing Where Intelligence Lives in the Enterprise

Does Gemini-Powered Siri Signal the End of Traditional Search Rankings?

Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

The Great Customer Service AI Rehiring Is Coming

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Apple Acquires Audio AI Startup Q.ai for $1.6B

Decagon Triples Valuation to $4.5B With $250M Series D

Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam

Is the Metaverse Making a Comeback in Agentic Commerce?

The State of Conversational AI in Customer Experience: 2026 Edition

4 AI Shifts That Will Separate CX Leaders in 2026

3 Ways Marketers Move Beyond AI Tools to AI Thinking

A Practical CX Leader’s Guide to Breaking AI Paralysis

OpenAI to Test Ads in ChatGPT Free Tier

Parloa Raises $350M for Enterprise Customer Experience

Deepgram Hits $1.3B Valuation With $130M Series C

Google Unveils Gemini Enterprise for Customer Experience

Light Your Loop: Why Being Seen, Heard and Cited Is Your New Growth Engine